Terms & Conditions


  1. Rates, Validity, Inclusions, Credit terms, Payments, Cancellation and Refunds

    As wholesalers, TO / TA are entitled to preferential rates and fares on ground services, hotel rooms, air, road & water transportation as well as on seasonal surcharges and promotions.

    The DMC commits itself to the contracted rates throughout the agreed validity period. Rate increases and/or changes to agreed services after booking cannot be accepted (except unforeseen Government tax increases, fuel, monument fee, guide or escort fee, service tax, hotel renovations resulting in change in room category and room rates.

    The TO / TA will ensure the net contracted rates advised by the DMC will not be published on the TA's website/internet/brochure as a stand alone service, the same has to be proposed as part of a package.

Ground transportation

  1. Vehicles

    Vehicles used for passenger transportation are in very good technical condition and impeccably clean, both inside and outside. All vehicles undergo continuous quality inspections by the DMC, particular attention to be given to brakes, shock absorbers, air-conditioning and all safety-related features such as lights, tyres, safety belts, windshield wipers, etc. Each passenger seat is equipped with a properly functioning safety belt. The DMC exclusively assigns vehicles that are licensed and approved by local authorities/laws for the purpose of commercial passenger transportation.

    Vehicles in India provide microphone/audio system for large vehicles comprising of 18 seats and above. Vehicles with a seating capacity of below 15 seats do not have a microphone/audio system.

    Size of vehicles, unless otherwise agreed:
    1 - 2 pax Tata Indigo
    3 pax Toyota Innova
    4 - 9 pax Tempo Traveller

    Indicated number of seats includes all seats in the passenger cabin.

  2. Insurance and Liability Coverage

    In India the mandatory insurance cover is "third party risk" policy that motor vehicle owners take. The quantum of compensation is determined by competent tribunals established under Motor Vehicles Act, 1988 (59 0f 1988) which is the principal instrument for regulation of motor vehicular traffic through the country. Our transport suppliers do take comprehensive insurance policies to cover the risk to the life and limbs of the occupants.

  3. Insurance

    It is a condition of booking with us that the clients take our insurance at the time of, or prior to, making their booking. If you do not purchase the policy we offer, you must purchase an appropriate alternative, and let us have the details of this at the time of booking. If you purchase insurance through Cox & Kings you must notify us of relevant factors that may affect your particular requirements for cover such as pre-existing medical conditions / disabilities. If you do not purchase insurance through us it is your responsibility to ensure that you purchase a policy that provides cover equivalent to that which we offer. Cox & Kings cannot be held responsible if you purchase an inadequate insurance policy or if you fail to notify Cox & Kings of factors affecting your particular requirements for cover. Insurance premiums should be paid at the time of booking and are non-refundable. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

  4. Transfer Representatives

    All airport / railway station transfers are always accompanied by an English speaking Cox & Kings local representative. Language speaking guides will be provided if requested by the TO / TA at an additional cost.

  5. First aid kit

    Each vehicle is equipped with a well-stocked first aid kit.

  6. Routing

    Transfers, unless otherwise specified (i.e. for sightseeing en route), are made on the shortest respectively, most convenient route. Express way/toll way fees are included in the package cost.

Water Transportation

The DMC ensures that the provider of water transportation services meets local laws and local safety and security standards. The transportation provider is in possession of all relevant licenses and the boats are fully equipped with emergency tools.

Tour Representative

  1. Meet and greet service, Welcome

    The tour representative welcomes guests at airports, ports/harbours, train stations and overland border entry points with a DMC and TO / TA signboard featuring the DMC and TO / TA logo and the clients' name(s).

  2. Uniform and Name badge

    Tour Representatives wear clean uniforms and a well-visible name badge

  3. Language

    Any tour guide assigned for TO / TA clients has undergone an interview with the person in charge of guide assignments at the DMC, where apart from knowledge and personality focus had been on language and communication skills. At any given point, the DMC will provide a language speaking licensed guide in destinations wherever available on tour. Destinations where language licensed guides are unavailable; the DMC will provide an English speaking licensed guide and keep the TO / TA informed.

  4. License

    Tour guides assigned for TO / TA clients have successfully passed the tour guide training course of the relevant tourism authorities (where available). DMC assigned tour guides are in possession of a valid tour guide license issued by the relevant tourism authorities. The DMC reserves the right to provide an accompanying language Tour Manager and local English speaking monument guides as applicable. The DMC will keep the TO / TA informed in advance.

  5. Flight reconfirmation

    The Transfer Representative reconfirms onward respectively return flights, provided clients have booked an arrival transfer with TO / TA. Bookings where only stand alone packages are requested and transfers not booked or international/domestic flight details not advised, the DMC will not take responsibility for any operational lapse with the said booking.

  6. Hotel and flight check-in

    The Tour Representative or Tour Guide where applicable will assist the guests at the check-in for their hotel room or their flight. Bookings, where only stand alone packages are requested by TO / TA, with no other service taken, the DMC will not take responsibility for any operational lapse with the said booking.

  7. Punctuality

    Tour Representative or Tour Guide reaches the meeting point 10 minutes prior to the agreed time.

Porterage fees / Porter tipping

Porterage at domestic and international airports, ports/harbours and train stations (unless specified or requested) is not included in the package transfer/tour rates. Charges for trolleys inside airports are to be paid by clients. Tipping to porters, guides and drivers are at the clients' discretion and not included in the package cost.


  1. Programs

    Tour programs will be provided in accordance with the agreed details respectively as published on this website. Any changes, substitution or cancellation of tour elements, sights and routings versus the agreed programmes due to road closures, construction works, renovation works, public holiday, force majeure, reasons beyond the control of DMC will be communicated with TO / TA accordingly. For that reason, DMC will have the right to change / alter the tour itinerary / programme.

  2. Schedule / Timings - Information to Passengers

    Schedules and details such as pick-up times will be clearly advised to the guests on arrival with relevant travel documents.


The local restaurants (recommended by the DMC) undergo a thorough check on hygiene, food & service quality as well as gastronomic considerations by the DMC. The DMC endeavors to take guests to authentic, local restaurants in order to provide clients with a gastronomic experience and a true feeling for the country's diverse regional gastronomic variations. The DMC will not be responsible for complaints received for restaurants which are not recommended by DMC but selected independently by the client or TO / TA.


Shopping is an integral part of a holiday experience to many travellers; hence visits to a selected number of shops may be included in the excursion and roundtrip programmes. Shopping stops additional to those mentioned in the contracted tour itinerary are strictly not permitted, unless requested by the clients themselves. Shops offering dubious quality and unreasonable prices must not be patronage with any client of TO / TA, unless the client has visited the outlet on their own or on recommendation from acquaintances, for which the DMC would not be responsible for quality of purchase and complaints.

Irregularity Report

In the event of an irregularity, problem or unforeseen event involving the TO / TA's clients, the DMC will report to the overseas office of TO / TA without undue delay.

Insurance Cover

For properties left in the coach, there is no insurance cover. Personal belongings are at owner's risk at all times. No valuables are to be kept in the coach unattended.

Force Majeure

Except where otherwise expressly stated in these booking conditions, neither we nor any Third Party Supplier can accept liability or pay any compensation where the performance or prompt performance of our or the Third Party Supplier's contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these booking conditions, "force majeure" means any event which we / the supplier of the service(s) in question / the Third Party Supplier could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and all similar events outside the control of the party concerned.

Our Liability

This clause does not apply where your contract is with a Third Party Supplier (a)

  1. We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. We will not be responsible for any injury, illness, death, loss (including loss of possessions or enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday which were unforeseeable or unavoidable or 'force majeure'.

  2. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel, cruise provider or any other supplier agrees to provide for you, where the services or facilities are not advertised in our website and we have not agreed to arrange them as part of our contract and any excursion / activities you purchase, whilst away. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

  3. The promises we make to you about the services we have agreed to provide or arrange, as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.

Interpretation/Applicable Law/Jurisdiction

This Agreement would be interpreted as per Indian Laws and Courts in Mumbai (Bombay), India alone would have exclusive jurisdiction.

The parties agree to the above conditions and quality requirements.