Our international tours for luxury are sold under
the brand Luxury Escapades.
All our products are sold subject to these Terms and
Conditions and the contract between the guest and
us shall be governed by the same.
If the guest books any third party products through
us, their Terms and Conditions would be applicable
in addition to our Terms and Conditions.
Indian nationals eligible to travel on Luxury Escapades
tours must have a valid passport for at least six
months subsequent to the date of departure of
the tour and have been granted the necessary visas,
international certificates of vaccination, insurance
and medical insurance and clearances required to
travel throughout the tour. The guest will have to
abide with applicable RBI guidelines and Government
of India rules.
WHERE TO BOOK
You may book Luxury Escapades tours online as
well as offline.
You can book ONLINE on www.coxandkings.com,
www.luxuryescapades.com or through the Cox & Kings offices / our Cox & Kings Franchisees / through
our Preferred Agents (PA) or through your own
travel agent. For the relevant addresses of branch
offices of the Company and our network please
refer to our Price Grid booklet or online.
Please complete and sign the Booking Form
and the Terms and Conditions Form per party
after perusing the How to Book rules, Terms and
Conditions, tour brochure, itinerary or website.
In cases where guests belong to more than one
family under a single form, it shall be signed by
the head / authorised person of each family and
the same shall be construed as acceptance of a
contract for and on behalf of all persons booked.
In case the travel agent or any other person
signs the Booking Form, it shall be conclusively
presumed that the guests had given the necessary
authority to such lead person / agent to sign the
Booking Form and Terms and Conditions form and
enter into a binding contract on their behalf with
If you are booking through your Travel Agent, you
should make all payments to your travel agent
and the travel agent would pay the Company on
Signing of the Booking Form and Terms and
Conditions form and payment receipt issued for
initial payment made towards the tour cost shall
be a legally binding contract between the parties.
PAYMENT AND SCHEDULE FOR LUXURYESCAPADES
Please find a chart of the schedule of payment for
the Luxury Escapades tours.
Amount in INR per person
Date of payment
Interest free non-refundable booking amount
Immediately or within 10 days of booking date
As per the selected tour
Immediately or within 10 days from the booking date alongwith Visa documents
As per the selected tour
45 days prior to the departure of the tour
If you book your tour within 45 days of the
departure date, then 100% of the tour payments
must be made immediately, before any service
can be provided. This booking will be subject
Booking amount for any add-on packages or
extension taken with the main tour or separately
will be Rs. 10,000/- per person.
VISA DOCUMENTATION AMOUNT
Please note that we need the passport (in original)
of each guest to be submitted to us along with the
visa documents. The visa documents are available
with our relationship managers / offices or the guest
can download them from within each itinerary on
You would have to pay the documentation amount
as mentioned in the table below. In the event of
rejection of the UK / USA visa by the consulate at
least 60 days prior to the departure an amount of
actual visa fees plus visa facilitation service fees and
incidental administrative charges will be deducted.
However, if this falls within the cancellation period,
the cancellation policy will also apply.
Documentation amount per person
Europe, U.S.A., Australia and New Zealand
Europe without UK Visa
Far East and Exotic (China, Egypt, South Africa, Kenya, Sri Lanka, Mauritius, Jordan, Turkey, Scandinavia)
Visa charges are not included in the tour cost. This
fees are subject to change and will be updated
accordingly. The Visa fees need to be paid by you
separately depending upon the availed tour /
Embassy policy. However there is no guarantee that
visa will be granted or given on time.
Please note that all the documents for processing
your visas should reach us latest 45 days prior to the
departure of the tour, with the exception of UK and
USA visa, which would be required much earlier. If
you fail to submit the documents within the said
time limit or if the booking is accepted within 45
days of the departure of the tour and if you are
not granted the visa for any reason, the cancellation
policy will apply.
Please note that urgent visa fees do not guarantee
the issuance of visas. During certain peak times,
some visas may take a longer time to issue.
It is entirely the responsibility of the guest to hold
and carry on tour valid travel documents including
their Passport, which must be valid for a period of at
least six months from the date of travel on the tour
with all required visas and immigration clearance
(if applicable), confirmed air tickets, documents
confirming insurance to cover risk to life, limb
and property for the duration of the tour, medical
clearances, inoculation / vaccination certificates as
the case may be to be able to travel as per your tour
itinerary. The costs of processing the above travel
documents are not included in the Tour Cost of the
guests except for their mediclaim.
Apart from visa documentation which is available
as stated above, please note that you will also be
required to provide the following documentation.
Cheque / Demand draft in the name of Cox & Kings Ltd, for payments made offline.
Physically signed booking form by the guest
Physically signed Terms and Conditions form by the guest
Physically signed BTQ form by the guest
Signed Photocopy of the first 2 pages and last 2 pages of your passport.
Copy of PAN card / Form 60 if payment of Rs. 20,000 or more is made in cash
Proof of Address by way of copies of Bills of utility services like Telephone Bill, Electricity Bill or Ration Card etc.
All online payments that happen for any of the
products booked via www.coxandkings.com or
www.luxuryescapades.com sites are secure. Cox &
Kings does not store the credit card details of any
guest in their database or in any data backup system
or retrieval systems. Once you are ready to transact
you are transferred to the bank site. The card details
are captured on the credit card site and not ours,
hence we cannot be held responsible for any misuse
of credit card whatsoever.
Online, you can pay by CREDIT CARD and
transact directly on the site www.coxandkings.
com. If part payment has been made by credit
card, the balance payment can be made by credit
card, debit card, netbanking, cheque, demand
draft or cash.
You can pay by CHEQUE / DEMAND DRAFT.
The cheque / demand draft has to be deposited
with any of the Cox & Kings Offices or Franchisees
or agents. Once the payment is cleared, only
then will confirmation be done and the
documentation be released. The cancellation
policy will apply if the payment is not cleared
within the specified time.
You can pay your TRAVEL AGENT who would
pay the Company on your behalf. IMPORTANT: Any payment made to your travel
agent by you would not constitute payment to the
Company until the same is remitted to the account
of the Company and cleared.
If you are making a CASH PAYMENT above
Rs. 20,000/- you would have to submit a copy of your
PAN Card to us and an Income Tax declaration.
On payment of the booking amount and
the documentation amount / full payment,
you will receive an acknowledgement for the
For ONLINE bookings, on the website via credit
card, you will be able to view the monies paid
under the View Transaction listed on the site.
You will have to pay all bank charges including
charges relating to credit card / debit card /
netbanking / cheque / demand draft at the
applicable rate in addition to the tour cost.
The Company reserves the right to decline your
booking / s for any Tour or to cancel your booking
without assigning any reason.
The Non Resident Indians (NRI) and Foreign
Nationals are required to pay the entire tour cost
in foreign currency.
In case of foreign exchange transactions, prevailing
rate of exchange on the date of the transaction
would be applicable.
Please check your Invoice for the due date of your
balance payments of the tour cost. This balance
payment has to be made 45 days prior to departure
date of the tour. If the booking is accepted within
45 days of the date of departure of the tour, the
entire tour cost has to be paid upfront. A delay in
payment of your tour cost (part payment or full
payment) can result in a delay in processing your
documentation and it would be considered as
cancellation of your booking from your end and
result in levy of the applicable Cancellation charges
as per the cancellation schedule.
The Company reserves the right to amend the prices
published in this brochure and on the website and to
charge accordingly in case of currency fluctuations,
increase in cost of fuel, travel arrangements, special
/ high season charge levied by the suppliers, hike in
any government taxes or any taxes or visa amounts
and for any reason before the date of departure. All
such increases in price must be paid for in full before
your departure. If your booking is not accepted by
the Company, the amount paid by you towards this
booking would be refunded by the Company.
PROMOTIONS / OFFERS / SCHEMES
Please note that in case of special offers, promotions
or schemes additional terms and conditions of these
offers, promotions or schemes will be applicable in
addition to these terms and conditions. You will
have to adhere to the payment schedule prescribed
under such offers, promotions or schemes in order
to be eligible to avail benefits under such offers,
promotions or schemes. If you fail to make the
payment by the due date and / or do not comply
with all the terms and conditions of the offer,
promotion or scheme you would not be entitled to
receive the benefit under such offer, promotion or
scheme under any circumstances.
For Luxury Escapades all services will be as per
those specified / confirmed and will be paid for as
per the Invoices and Service Voucher(s).
A Service Voucher(s) is the written confirmation of
your tour and entitles you to travel on the tour and
must be presented by you to the Tour Manager or
Service Provider as applicable. You will receive the
Service Voucher(s) (with your air-tickets and train
tickets, if applicable) approximately 2 to 5 days prior
to departure, provided you adhere to the time
schedule of documentation and payments in full.
A delay in adhering to the above mentioned time
frame would result in delay in issuing the documents
for land arrangements, air tickets and arranging
the visa / s / permits (if applicable) and may result
in the cancellation of the Tour with applicable
No services will be provided if the Service Voucher
in original is not in your possession.
Important / emergency contact numbers are printed
on the service vouchers and / or the briefing sheet
provided to you.
It is the responsibility of the guest to check
the Service Voucher(s) carefully and to let the
concerned staff at the Companys offices or Cox
& Kings Franchisees or PA (Preferred Agent) or the
travel agent to know immediately in the event of
any error. In some cases, the you would be handed
your internal flight / train / hotel vouchers by the
Tour Manager / representative of the Company on
arrival at your holiday destination.
We facilitate visa guidance services for which we
will charge you. Such charges may include not only
the actual visa charge and costs incurred but also
our visa facilitation service charge. Kindly note that
some embassies / consulates may require you to be
personally present for the issuance of the visa and
/ or for biometrics. We will merely facilitate you to
make the application for the visas to the respective
embassies / consulates based upon the documents
provided by you. Even if you do not get your visa,
you will be liable to pay the applicable charges.
It is your responsibility to promptly furnish to us all
documents required for application of your visas etc.
latest by 45 days before the departure date. In fact,
in the current scenario it would be far more prudent
to furnish all documents at least four months before
the departure date. Given the security concerns
and the cautious approach adopted by embassies
and consulates, visa processing can take quite
long. Please note that we may receive documents
submitted late but we are not responsible for
rejection or non-receipt of visas due to inadequate
or late submissions. You are required to furnish only
Granting / rejection of visas are at the sole discretion
of the embassy / consulate in question. We only act
as a facilitator for obtaining visas. The Company
cannot be held liable for rejection of visas and any
other incidental or consequential loss, damage, cost
For further details on visas please refer to the Visas
Guidance Services in the BOOKING TERMS &
TRAWELLTAG / ASSIST AND INSURANCE
TrawellTag / Assist (www.trawelltag.com) is an
innovative 24 x 7 online luggage tracking system,
that helps you track your lost luggage.
Your travel insurance policy is an add-on benefit
to the Trawelltag / Assist product, which is included
in our tour package. You are therefore, entitled to
travel with an overseas travel insurance cover for
the normal duration of the tour. You are covered up
to the age of 70 years under the insurance policy.
Above the age of 70 years, you would have to
undergo medical tests as stipulated by the insurance
company after which the policies are issued with an
additional premium. Pre existing diseases are not
covered under this insurance policy.
An additional charge will be levied if you wish
to extend the tour for longer than the normal
If any adventure sports are included in the tour
package, you shall avail of the same at your own risk
having regard to your medical condition. We shall
not be liable for any death, injury or other loss due
to your participation in such adventure sports and
any release form that you may be required to sign
by such service providers will be binding.
Please note that you would have a direct contractual
relation with the insurer and we are not in any manner
concerned with this relationship. You shall directly
submit claims to your Insurance Company.
BASIC TRAVEL QUOTA
As per the present RBI Regulations, all resident
Indians holding Indian passports are entitled to
an amount not exceeding USD 10,000 or its
equivalent per person, in one financial year for one
or more private visits under the Basic Travel Quota.
All individuals holding valid Passport, travelling
on business are entitled to seek USD 25,000 or
its equivalent Foreign Currency for every visit.
Individuals are entitled to combine the BTQ and
Business Travel quota for their visit abroad. The US
Dollar cash limit for every visit cannot exceed a
maximum of USD 3000 or its equivalent.
YOUR TOUR COST FROM BTQ
You may pay the total tour amount in Indian Rupees
to Cox & Kings Limited in favor of Cox & Kings Ltd
along with the completed and signed BTQ Form
and other documents which will be required by us
for release of the Foreign Exchange towards the
cost of the tour.
Please see DOCUMENTATION section for
documents which have to be provided under KYC
norms published by the Reserve Bank of India.
It is recommended that the guest should avail the
foreign exchange component of the tour cost
from the Company under their Basic Travel Quota
YOUR PERSONAL BTQ
The balance amount of the BTQ left after deducting
your tour cost can be purchased by you towards
your personal expenses while on tour. We
recommend that you purchase your personal
foreign exchange requirements from our Foreign
Exchange Division. It is advisable to carry your
foreign exchange partly in cash and partly in
Travelers Cheques / Currency Card.
TRAVEL IN ADVANCE AND / OR RETURN ON OWN
Luxury Escapades is the brand for our International
Luxury Tours. In case of group travel, we hold airline
seats for you on the date of published departures
from India and return reservations back to India
after the tour.
AIRLINE DATE CHANGE AFTER DEPARTURE
It is absolutely necessary to have your return air
seats to India confirmed prior to your departure
If you wish to change the date of your return
journey after departure from India, you will have to
pay a Change in Reservation Fee if any, directly to
the airline, subject to availability of seats in the same
booking class. This fee may range between USD 75
to USD 200 or more per person and we will not be
responsible for the same.
AIRLINE CONFIRMATION & RE-CONFIRMATION
Though you may receive a confirmed air ticket for
a particular sector, due to over booking of seats the
airline may offload passengers and accommodate
them on a subsequent flight for which we will not
be responsible. Seat allocation is a matter of airlines
discretion and availability of seats which is not in the
control of Cox & Kings. Hence Cox & Kings shall not
be held responsible if you do not get seats together
or do not get your preferred seats. NOTE: In case you are returning on a later date
after the tour ends, the responsibility to re-confirm
air tickets 72 hours prior to the departure would
be solely yours.
TRANSFER FROM ONE TOUR TO ANOTHER
A request in writing for transfer from one tour to
another 45 days prior to the departure will be treated
as cancellation on that tour and a fresh booking on
another. In these cases, a transfer Fee of Rs. 5,000/-
per person will be applicable in addition to the costs
for re-processing your visas, medical insurance and
air tickets etc due to the transfer to another tour.
In case you transfer within the cancellation period,
then the cancellation policy will apply.
PRE / POST TOUR / ADD ON EXTENSION PACKAGES
Pre / post tour accommodation / add on packages
or extensions etc. are available to you at special
rates. Please request your Relationship Manager for
the same at the time of booking your tour.
CANCELLATION OF THE TOUR / AMENDMENT BY COMPANY
We reserve the right to cancel any tour prior to
departure without assigning any reason. In such a
situation we would offer you alternative tour dates
/ tours or you would have the option of travelling
as an individual traveller, if you were on a booked
group tour. If the alternative date / tour is not
acceptable, we would refund the money paid by
you after deducting any costs incurred by us on
your behalf. However, we would not be responsible
or liable to pay any compensation or damages or
consequential loss or to refund any other expenses
incurred by you.
However, in the event of the Company exercising
its rights to amend or alter any tour / holiday
advertised in their Brochure / itinerary after it has
been booked but prior to departure, you shall have
the option to continue with the tour / holiday as
amended or altered or to accept any alternative
tour / holiday, which the Company may offer. In
either of these above cases the Company shall not
be liable to you for any damage, additional expenses,
consequential loss suffered by you or to pay any
amount as refund.
CANCELLATION OF THE TOUR BY YOU
If you wish to cancel your tour, you must intimate
the Company as follows provided that such
intimation should be given on a working day within
By fax at 91 22 2270 9161 followed by a written
communication to our registered office listed
By email to email@example.com
followed by a written communication to our
registered office listed below OR
In writing on working days within working hours
at the registered office of the Company:
Cox & Kings Ltd,
Customer Service, Luxury Escapades
Turner Morrison Building, 16 Bank Street, Fort,
Mumbai 400 001, India
If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, then the communication signed by such signatory / s would be treated as a valid communication for cancellation for all such persons mentioned in the form. Similarly if your agent cancels, it will be deemed and construed that all the Guests and you are in agreement with the same. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its office in Mumbai on working days within office time at the details listed above. In case of cancellation, the following cancellation charges would apply:
WHEN A CANCELLATION IS MADE
CANCELLATION CHARGES PER PERSON
Clear 45 working days or more prior to the date of departure of the Tour or for non-payment of the balance Tour Cost.
Clear 44 to 31 working days prior to the date of departure of the Tour.
Clear 30 to 16 working days prior to the date of departure of the Tour.
Clear 15 to 02 working days prior to the date of departure of the Tour.
Less than 02 clear working days prior to the date of departure of the Tour.
100% of Tour Cost
FOR TOURS WITH CRUISE
Less than clear 80 50 working days (depending on the cancellation policy of the particular cruise liner) prior
to the date of the departure of the tour for the Cruise portion.
Less than clear 15 working days or depending on the cancellation policy of the particular hotel prior to the date of the departure of the tour for the hotel.
It is a clear understanding between the parties that
for the purpose of this clause cancellation can be
due to any reason whatsoever including the reason
of inability to participate due to any reason including
illness, death, court orders, non-availability of travel
documents etc. The Company shall not be liable to pay any
compensation, interest or damages to you. As per the booking conditions, we are constrained
to levy the aforesaid Cancellation Charges in
addition to the actual expenditure incurred towards
visa, travel insurance, retention charges by overseas
If the tour or any part thereof cannot be conducted
due to Force Majeure or Vis Majeure, the Company
shall not be responsible to give any refund to you.
However, at its sole discretion, the Company gives
the refund based on various factors like the number
of participants, the cancellation policies of suppliers
like hoteliers, coach operators, etc. the decision
of the Company on the quantum of refund shall
be final. It would take at least 45 days to process
the refund. It is clearly understood that there shall be no refund
whatsoever if you do not or cannot utilise any of
the services like hotels, sightseeing, rides, cruises,
meals, entrance fees, optional tours etc due to any