INTRODUCTION

Our international tours for luxury are sold under the brand ‘Luxury Escapades’.
All our products are sold subject to these Terms and Conditions and the contract between the guest and us shall be governed by the same.
If the guest books any third party products through us, their Terms and Conditions would be applicable in addition to our Terms and Conditions.

ELIGIBILITY

Indian nationals eligible to travel on Luxury Escapades tours must have a valid passport for at least six months subsequent to the date of departure of the tour and have been granted the necessary visas, international certificates of vaccination, insurance and medical insurance and clearances required to travel throughout the tour. The guest will have to abide with applicable RBI guidelines and Government of India rules.

WHERE TO BOOK

You may book Luxury Escapades tours online as well as offline.
You can book ONLINE on www.coxandkings.com, www.luxuryescapades.com or through the Cox & Kings offices / our Cox & Kings Franchisees / through our Preferred Agents (PA) or through your own travel agent. For the relevant addresses of branch offices of the Company and our network please refer to our Price Grid booklet or online.

CONTRACT

• Please complete and sign the Booking Form and the Terms and Conditions Form per party after perusing the How to Book rules, Terms and Conditions, tour brochure, itinerary or website.
• In cases where guests belong to more than one family under a single form, it shall be signed by the head / authorised person of each family and the same shall be construed as acceptance of a contract for and on behalf of all persons booked.
• In case the travel agent or any other person signs the Booking Form, it shall be conclusively presumed that the guests had given the necessary authority to such lead person / agent to sign the Booking Form and Terms and Conditions form and enter into a binding contract on their behalf with the Company.
• If you are booking through your Travel Agent, you should make all payments to your travel agent and the travel agent would pay the Company on your behalf.
• Signing of the Booking Form and Terms and Conditions form and payment receipt issued for initial payment made towards the tour cost shall be a legally binding contract between the parties.

PAYMENT AND SCHEDULE FOR LUXURYESCAPADES

Please find a chart of the schedule of payment for the Luxury Escapades tours.

• If you book your tour within 45 days of the departure date, then 100% of the tour payments must be made immediately, before any service can be provided. This booking will be subject to availability.
• Booking amount for any add-on packages or extension taken with the main tour or separately will be Rs. 10,000/- per person.

VISA DOCUMENTATION AMOUNT

Please note that we need the passport (in original) of each guest to be submitted to us along with the visa documents. The visa documents are available with our relationship managers / offices or the guest can download them from within each itinerary on the website.
You would have to pay the documentation amount as mentioned in the table below. In the event of rejection of the UK / USA visa by the consulate at least 60 days prior to the departure an amount of actual visa fees plus visa facilitation service fees and incidental administrative charges will be deducted. However, if this falls within the cancellation period, the cancellation policy will also apply.

NOTE:

Visa charges are not included in the tour cost. This fees are subject to change and will be updated accordingly. The Visa fees need to be paid by you separately depending upon the availed tour / Embassy policy. However there is no guarantee that visa will be granted or given on time.
Please note that all the documents for processing your visas should reach us latest 45 days prior to the

departure of the tour, with the exception of UK and USA visa, which would be required much earlier. If you fail to submit the documents within the said time limit or if the booking is accepted within 45 days of the departure of the tour and if you are not granted the visa for any reason, the cancellation policy will apply.
Please note that urgent visa fees do not guarantee the issuance of visas. During certain peak times, some visas may take a longer time to issue.

TRAVEL DOCUMENTS

It is entirely the responsibility of the guest to hold and carry on tour valid travel documents including their Passport, which must be valid for a period of at least six months from the date of travel on the tour with all required visas and immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the duration of the tour, medical clearances, inoculation / vaccination certificates as the case may be to be able to travel as per your tour itinerary. The costs of processing the above travel documents are not included in the Tour Cost of the guests except for their mediclaim.

DOCUMENTATION

Apart from visa documentation which is available as stated above, please note that you will also be required to provide the following documentation.

ONLINE PAYMENTS

All online payments that happen for any of the products booked via www.coxandkings.com or www.luxuryescapades.com sites are secure. Cox & Kings does not store the credit card details of any guest in their database or in any data backup system or retrieval systems. Once you are ready to transact you are transferred to the bank site. The card details are captured on the credit card site and not ours, hence we cannot be held responsible for any misuse of credit card whatsoever.

PAYMENT OPTIONS

1. Online, you can pay by CREDIT CARD and transact directly on the site www.coxandkings. com. If part payment has been made by credit card, the balance payment can be made by credit card, debit card, netbanking, cheque, demand draft or cash.
2. You can pay by CHEQUE / DEMAND DRAFT. The cheque / demand draft has to be deposited with any of the Cox & Kings Offices or Franchisees or agents. Once the payment is cleared, only then will confirmation be done and the documentation be released. The cancellation policy will apply if the payment is not cleared within the specified time.
3. You can pay your TRAVEL AGENT who would pay the Company on your behalf.
   IMPORTANT: Any payment made to your travel agent by you would not constitute payment to the Company until the same is remitted to the account of the Company and cleared.
4. If you are making a CASH PAYMENT above Rs. 20,000/- you would have to submit a copy of your PAN Card to us and an Income Tax declaration.

NOTE:

• On payment of the booking amount and the documentation amount / full payment, you will receive an acknowledgement for the amount paid.
• For ONLINE bookings, on the website via credit card, you will be able to view the monies paid under the ‘View Transaction’ listed on the site.
• You will have to pay all bank charges including charges relating to credit card / debit card / netbanking / cheque / demand draft at the applicable rate in addition to the tour cost.
• The Company reserves the right to decline your booking / s for any Tour or to cancel your booking without assigning any reason.
• The Non Resident Indians (NRI) and Foreign Nationals are required to pay the entire tour cost in foreign currency.
• In case of foreign exchange transactions, prevailing rate of exchange on the date of the transaction would be applicable.

BALANCE PAYMENT

Please check your Invoice for the due date of your balance payments of the tour cost. This balance payment has to be made 45 days prior to departure date of the tour. If the booking is accepted within 45 days of the date of departure of the tour, the entire tour cost has to be paid upfront. A delay in payment of your tour cost (part payment or full payment) can result in a delay in processing your documentation and it would be considered as cancellation of your booking from your end and result in levy of the applicable Cancellation charges as per the cancellation schedule.
The Company reserves the right to amend the prices published in this brochure and on the website and to charge accordingly in case of currency fluctuations, increase in cost of fuel, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes or visa amounts and for any reason before the date of departure. All

such increases in price must be paid for in full before your departure. If your booking is not accepted by the Company, the amount paid by you towards this booking would be refunded by the Company.

PROMOTIONS / OFFERS / SCHEMES

Please note that in case of special offers, promotions or schemes additional terms and conditions of these offers, promotions or schemes will be applicable in addition to these terms and conditions. You will have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and / or do not comply with all the terms and conditions of the offer, promotion or scheme you would not be entitled to receive the benefit under such offer, promotion or scheme under any circumstances.

SERVICE VOUCHERS

For ‘Luxury Escapades’ all services will be as per those specified / confirmed and will be paid for as per the Invoices and Service Voucher(s).
A Service Voucher(s) is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Tour Manager or Service Provider as applicable. You will receive the Service Voucher(s) (with your air-tickets and train tickets, if applicable) approximately 2 to 5 days prior to departure, provided you adhere to the time schedule of documentation and payments in full.
A delay in adhering to the above mentioned time frame would result in delay in issuing the documents for land arrangements, air tickets and arranging the visa / s / permits (if applicable) and may result in the cancellation of the Tour with applicable cancellation charges.
No services will be provided if the Service Voucher in original is not in your possession.
Important / emergency contact numbers are printed on the service vouchers and / or the briefing sheet provided to you.
It is the responsibility of the guest to check the Service Voucher(s) carefully and to let the concerned staff at the Company’s offices or Cox & Kings Franchisees or PA (Preferred Agent) or the travel agent to know immediately in the event of any error. In some cases, the you would be handed your internal flight / train / hotel vouchers by the Tour Manager / representative of the Company on arrival at your holiday destination.

VISA

We facilitate visa guidance services for which we will charge you. Such charges may include not only the actual visa charge and costs incurred but also our visa facilitation service charge. Kindly note that some embassies / consulates may require you to be personally present for the issuance of the visa and / or for biometrics. We will merely facilitate you to make the application for the visas to the respective embassies / consulates based upon the documents provided by you. Even if you do not get your visa, you will be liable to pay the applicable charges.
It is your responsibility to promptly furnish to us all documents required for application of your visas etc.

latest by 45 days before the departure date. In fact, in the current scenario it would be far more prudent to furnish all documents at least four months before the departure date. Given the security concerns and the cautious approach adopted by embassies and consulates, visa processing can take quite long. Please note that we may receive documents submitted late but we are not responsible for rejection or non-receipt of visas due to inadequate or late submissions. You are required to furnish only genuine documentation.
Granting / rejection of visas are at the sole discretion of the embassy / consulate in question. We only act as a facilitator for obtaining visas. The Company cannot be held liable for rejection of visas and any other incidental or consequential loss, damage, cost or expense.
For further details on visas please refer to the Visas Guidance Services in the BOOKING TERMS & CONDITIONS section.

TRAWELLTAG / ASSIST AND INSURANCE

TrawellTag / Assist (www.trawelltag.com) is an innovative 24 x 7 online luggage tracking system, that helps you track your lost luggage.
Your travel insurance policy is an add-on benefit to the Trawelltag / Assist product, which is included in our tour package. You are therefore, entitled to travel with an overseas travel insurance cover for the normal duration of the tour. You are covered up to the age of 70 years under the insurance policy. Above the age of 70 years, you would have to undergo medical tests as stipulated by the insurance company after which the policies are issued with an additional premium. Pre – existing diseases are not covered under this insurance policy.
An additional charge will be levied if you wish to extend the tour for longer than the normal tour duration.
If any adventure sports are included in the tour package, you shall avail of the same at your own risk having regard to your medical condition. We shall not be liable for any death, injury or other loss due to your participation in such adventure sports and any release form that you may be required to sign by such service providers will be binding.
Please note that you would have a direct contractual relation with the insurer and we are not in any manner concerned with this relationship. You shall directly submit claims to your Insurance Company.

BASIC TRAVEL QUOTA

As per the present RBI Regulations, all resident Indians holding Indian passports are entitled to an amount not exceeding USD 10,000 or its equivalent per person, in one financial year for one or more private visits under the Basic Travel Quota. All individuals holding valid Passport, travelling on business are entitled to seek USD 25,000 or its equivalent Foreign Currency for every visit. Individuals are entitled to combine the BTQ and Business Travel quota for their visit abroad. The US Dollar cash limit for every visit cannot exceed a maximum of USD 3000 or its equivalent.

YOUR TOUR COST FROM BTQ

You may pay the total tour amount in Indian Rupees to Cox & Kings Limited in favor of Cox & Kings Ltd

along with the completed and signed BTQ Form and other documents which will be required by us for release of the Foreign Exchange towards the cost of the tour.
Please see DOCUMENTATION section for documents which have to be provided under KYC norms published by the Reserve Bank of India.
It is recommended that the guest should avail the foreign exchange component of the tour cost from the Company under their Basic Travel Quota entitlement.

YOUR PERSONAL BTQ

The balance amount of the BTQ left after deducting your tour cost can be purchased by you towards your personal expenses while on tour. We recommend that you purchase your personal foreign exchange requirements from our Foreign Exchange Division. It is advisable to carry your foreign exchange partly in cash and partly in Traveler’s Cheques / Currency Card.

TRAVEL IN ADVANCE AND / OR RETURN ON OWN

‘Luxury Escapades’ is the brand for our International Luxury Tours. In case of group travel, we hold airline seats for you on the date of published departures from India and return reservations back to India after the tour.

AIRLINE DATE CHANGE AFTER DEPARTURE

It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.
If you wish to change the date of your return journey after departure from India, you will have to pay a “Change in Reservation Fee” if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 to USD 200 or more per person and we will not be responsible for the same.

AIRLINE CONFIRMATION & RE-CONFIRMATION

Though you may receive a confirmed air ticket for a particular sector, due to over booking of seats the airline may offload passengers and accommodate them on a subsequent flight for which we will not be responsible. Seat allocation is a matter of airlines discretion and availability of seats which is not in the control of Cox & Kings. Hence Cox & Kings shall not be held responsible if you do not get seats together or do not get your preferred seats.
NOTE: In case you are returning on a later date after the tour ends, the responsibility to re-confirm air tickets 72 hours prior to the departure would be solely yours.

TRANSFER FROM ONE TOUR TO ANOTHER

A request in writing for transfer from one tour to another 45 days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer Fee of Rs. 5,000/- per person will be applicable in addition to the costs for re-processing your visas, medical insurance and air tickets etc due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will apply.

PRE / POST TOUR / ADD ON EXTENSION PACKAGES

Pre / post tour accommodation / add on packages or extensions etc. are available to you at special rates. Please request your Relationship Manager for the same at the time of booking your tour.

CANCELLATION OF THE TOUR / AMENDMENT BY COMPANY

We reserve the right to cancel any tour prior to departure without assigning any reason. In such a situation we would offer you alternative tour dates / tours or you would have the option of travelling as an individual traveller, if you were on a booked group tour. If the alternative date / tour is not acceptable, we would refund the money paid by you after deducting any costs incurred by us on your behalf. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expenses incurred by you.
However, in the event of the Company exercising its rights to amend or alter any tour / holiday advertised in their Brochure / itinerary after it has been booked but prior to departure, you shall have the option to continue with the tour / holiday as amended or altered or to accept any alternative tour / holiday, which the Company may offer. In either of these above cases the Company shall not be liable to you for any damage, additional expenses, consequential loss suffered by you or to pay any amount as refund.

CANCELLATION OF THE TOUR BY YOU

If you wish to cancel your tour, you must intimate the Company as follows provided that such intimation should be given on a working day within working hours:

1. By fax at 91 22 2270 9161 followed by a written communication to our registered office listed below OR
2. By email to luxuryescapades@coxandkings.com followed by a written communication to our registered office listed below OR
3. In writing on working days within working hours at the registered office of the Company: Cox & Kings Ltd,
   Customer Service, Luxury Escapades
   Turner Morrison Building, 16 Bank Street, Fort,
   Mumbai – 400 001, India

If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, then the communication signed by such signatory / s would be treated as a valid communication for cancellation for all such persons mentioned in the form. Similarly if your agent cancels, it will be deemed and construed that all the Guests and you are in agreement with the same. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its office in Mumbai on working days within office time at the details listed above.
In case of cancellation, the following cancellation charges would apply:

It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc.
The Company shall not be liable to pay any compensation, interest or damages to you.
As per the booking conditions, we are constrained to levy the aforesaid Cancellation Charges in addition to the actual expenditure incurred towards visa, travel insurance, retention charges by overseas supplier etc.

REFUNDS

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you. However, at its sole discretion, the Company gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final.
It would take at least 45 days to process the refund.
It is clearly understood that there shall be no refund whatsoever if you do not or cannot utilise any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever.