Experience heaven on earth on this superb beach holiday offering never ending fun! The name Mauritius, conjures up images of tropical luxury and stupendous extravagance. The island is loaded with historic sights, cultural diversity, geographic variation and almost limitless activities to distract you from the daily grind of beach and pool. But perhaps its single biggest asset is the relaxed charm of its warm and welcoming people.
Welcome to Mauritius! On arrival in Mauritius, you will be welcomed by your Cox and Kings representative and transferred to your hotel.
The rest of the day is at leisure to soak in the tropical paradise ambience with white sandy beaches and swaying coconut trees.
Welcome to Mauritius! On arrival in Mauritius, you will be welcomed by your Cox and Kings representative and transferred to your hotel.
The rest of the day is at leisure to soak in the tropical paradise ambience with white sandy beaches and swaying coconut trees.
Enjoy a full day North Island tour (Seat in Coach).
The day is full of contrast as you enjoy a tour of North Island. Best known for its white sandy beaches and calm lagoons, the North Island of Mauritius has the biggest number of beach resorts and is the most developed part of the Mauritian coastline. Visit the capital of Port Louis, the Caudan Waterfront offering great shopping and the Citadel for a panoramic view of the city. The old and the new mingle through the contrast between the high-rise, the modern shopping centre of the Caudan Waterfront and the existing colonial buildings.
|Hotel||08:00 hrs||8:30 AM|
Enjoy a full day South Island tour (Seat in Coach).
Today, discover the south of Mauritius with its many highlights on a full day tour. Visit Floreal and Curepipe, the extinguished volcano of Trou aux Cerfs with its magnificent view, the sacred lake of Grand Bassin surrounded by the Black River National Park and the fascinating dunes of Chamarel - the seven-coloured earth. After that you can have your lunch (on your own) at a typical creole restaurant. After lunch, you will be driven down the south west coast of Mauritius to Pomponette view point and enjoy some nice beach spots where you can have memorable photo snaps. Finally, enjoy a visit to the wild sea of Gris Gris which is famous for its big waves and the unique view of "Roche Qui Pleur" view point.
|Hotel||08:00 hrs||9:00 AM|
Enjoy a full day excursion to Ile aux Cerfs Island (Seat in Coach).
Enjoy a full day excursion to the picturesque island of Ile aux Cerfs, a haven for lovers of the sea, the sand and the sun. Ile aux Cerfs is a perfect tropical playground with dazzling white beaches fringed by the warm azure waters of the Indian Ocean. Get mesmerized by the scenic beauty of miles of fine white beaches and aquamarine waters. Make the most of this leisurely day either sunbathing or enjoying the turquoise lagoon and the numerous water sports.
Don't miss the option of taking an Undersea Walk, an exciting opportunity to walk on the ocean bed.
|Hotel||08:00 hrs||8:30 AM|
The day is at leisure to explore the various facilities at your hotel. Relax and catch a tan, enjoy the myriad of water sports, rejuvenate at a spa or tee off in paradise! You can also select one of our optional activities - experience the splendour of Mauritius on a helicopter tour, check out the latest attraction of Mauritius - Blue Safari Submarine or Sub scooter for a unique and adventurous ride or see the interaction of lions and walk with them in a lion park....and many more to choose from!
The day is at leisure for you to relax by the sea, pamper yourself with the amenities your hotel has to offer you, take a stroll on the beach, enjoy the many water sports or experience one of our specially selected optional tours. Why not try a catamaran cruise along the beautiful coastline, a safari that takes you through the natural reserves of the African Savannah, or maybe skydiving to name a few.
Today, you will be transferred to the the airport for your flight back home.
We trust that you enjoyed your Flexihol Vacation. Please do give us your valuable feedback on firstname.lastname@example.org
|Category||Departure Hub||Price Validity||Twin||Triple||Single||Cwb||Cnb|
|STANDARD||All||5th January, 2017 - 30th April, 2017||INR 27,989
|FIRST CLASS||All||5th January, 2017 - 30th April, 2017||INR 37,936
|Twin||- Twin Sharing|
|Triple||- Triple Occupancy|
|Single||- Single Occupancy|
|Cwb||- Child with bed|
|Cnb||- Child no bed|
|City||Hotel Name||No of Nights|
|Mauritius||Tarisa Resort And Spa||06|
You can book our Cox and Kings FlexiHol Holidays and make all payments to us through our Branch Offices or through our franchisees, Preferred Agents (PA) OR through your own Travel Agent.
Those who fulfill the conditions set out by the Reserve Bank of India and the laws relating to foreign exchange in India, have a passport valid for at least six months subsequent to the date of departure of the tour and have been granted the necessary visas to travel throughout the tour are eligible to participate.
BOOKING AND DEPOSIT
We need the passport (in original) of each tour participant to be submitted to us at the time of booking.
Please read the brochure / itinerary, the Terms and Conditions, How to Book Form, which are enclosed. Please complete and sign one Booking Form and Terms and Conditions form per party. In cases where tour participants belong to more than one family under a single form, it shall be signed by the head of each family with full responsibility. If the booking form is signed by anyone else and not all family heads, it shall be conclusively presumed that the signing persons had the necessary authority given to them with full responsibility by the members of other families to sign on their behalf to enter into a binding contract with the company. Signing of the Booking Form and payment receipt issued for payment made towards the tour cost shall be a legally binding contract between the parties. Along with the Booking Form, please enclose the Non-Refundable Interest Free Deposit amount and the visa deposits which unless otherwise provided is as under:
|FLEXIHOL PACKAGE BOOKED||INTEREST FREE NON REFUNDABLE DEPOSIT PER PERSON|
|60 days prior to departure||Rs. 10,000/- per person|
|45 days prior to departure||Rs. 20,000/- per person|
|44-16 days prior to departure||50% of the cost of the Tour Price.|
|15-5 days prior to departure||75% of the cost of the Tour Price.|
|5-0 days prior to departure||100% of the cost of the Tour Price.|
The non-refundable deposit would be adjusted towards the cost of the tour once the final payment is made.
If the tour participant /s cancel the booking after the payment of interest free, non-refundable deposits for any reason whatsoever or failure to pay the entire tour cost, the said deposit shall stand forfeited.
For Flexihol: Based on the holiday option chosen, Tour Participant has to obtain visas before departure. Visa Price will be advised by Sales Officer. Visa Price includes Consulate / Embassy fees, documentation and processing fees. Visa fee does not include any supplementary charges like courier charges or any supplement for urgency charged by Consulate or Embassy.
As granting or rejecting visas is the sole prerogative of the concerned sovereign governments, Cox & Kings does not guarantee the issuance of visas.
All cheques / demand drafts should be in favour of "Cox and Kings Ltd." and payable at our branch office / PA / Franchisee nearest to you.
When you make payment to your travel agent, it would not constitute payment to us until the same is remitted to our account.
On payment of the deposit amount, you will receive a receipt and invoice from Cox & Kings (India) Ltd. branch office for the amount paid, within a few days. Your invoice is a confirmation of your booking, however, the same is not valid for traveling on tour.
Pan Card copy is required where payment of Rs. 20,000/- or above is made in cash.
For 'FlexiHol' all services will be as per those specified / confirmed and paid for as per the Invoices and Service Voucher(s).
A Service Voucher(s) is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Service Provider as applicable on the first day of the tour. No services will be provided if the Service Voucher in original is not in your possession. It is your responsibility to check the Service Voucher(s) carefully and to let the concerned executive at Cox & Kings Sales Office OR PA or your travel agent know immediately in the event of any error.
Important / emergency contact numbers are printed on the services vouchers and / or the briefing sheet provided to you.
The due date for payment of the balance tour price will be mentioned on the invoice. Balance payments towards the cost of your Tour must reach us at least 45 days prior to the departure of your tour. If the booking of a client is made less than 45 days prior to departure, the Client shall make full payment of the tour cost otherwise there will be a delay in issuing your air ticket and arranging your visas and can result in the cancellation of your booking with Cancellation Charges levied as applicable. Once you make the balance payment in full, you will receive the Service Voucher(s) with your air-tickets 4 days prior to your departure provided you adhere to the time schedule of documentation.
It is entirely your responsibility to hold and carry on tour valid travel documents including airline tickets, service vouchers, your Passport, which must be valid for a period of minimum six months from the date of travel on the tour with necessary Visa/s and Immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the entire duration of the tour, medical clearances, inoculation / vaccination certificates, as the case may be, to be able to travel as per the tour itinerary.
We would not be responsible in any way for any error that may occur on the stamped visa by the Consulate / Embassy regarding names, attachment of wrong photographs, wrong passport number, duration and type of visas (single / multiple) entry.
We would not be responsible for any loss of your documents, which are returned to us by the Embassy / Consulate through third parties, nor if your documents are lost / misplaced / delayed when sent through a courier company from one office to another or from the office to Embassy / Consulate / travel agent / visa agent and back. In the eventuality of any such loss, we would put in best efforts to retrieve the lost documents. However, if the lost documents cannot be retrieved, we would render the necessary assistance in obtaining duplicate copies or certified copies of those documents from the concerned authorities.
It is necessary for you to ensure that you have the appropriate passport, which is valid for at least six months after the date of departure of your tour. Furthermore, you will be required to take the appropriate visas for going on the tour. We provide you visa guidance services for which we will charge you. Such charges may include not only the actual visa charge and costs incurred but also our service charge.
Please note, that it is totally at the discretion of the concerned Consulates / Authorities to grant / reject your visas. It will be your responsibility to apply for the visa with a complete set of documents required by the Embassy / Consulate within the stipulated period as mentioned in the Documentation Check List given to you at the time of booking your tour, thereby ensuring the issuance of correct visas and timely compliance of the Visa formalities required for the tour you have booked. In the event the application for visa made by any Client or the Company on behalf of the Client is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by you or where the visas could not be processed due to late submission of application by the tour participant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. The consulate may require further documentation and / or personal appearance.
Even if visa/s are rejected, you would be liable to pay the stipulated visa fees, cancellation charges and service charges of the company. In such a situation, the company suffers losses because, sometimes, cancellation is done at a time of holiday rush like Olympics, trade fairs etc. and the suppliers such as hotels, cruises, airlines etc. have a 100% cancellation charges. At times the Embassy / Consulate require the passport to be surrendered and this must be complied by the tour participants on their return.
Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.
It is recommended that you purchase an Overseas Mediclaim and other Insurance Policies to cover the risk to life, limb and property whilst on tour from the insurance company identified and named by Cox & Kings Limited at the prescribed rate.
You must check the accuracy and correctness of the policies so obtained and in case of any errors or lapses report the same to the Insurance Company and get the same rectified as Cox & Kings Limited will not be responsible for the same.
The cost of travel insurance premium is not included in your tour cost. The cover would be valid for the duration of the trip and relate to persons below the age of 60 years. Please ensure that you carry your travel insurance policy document with you on the tour.
All the passengers above the age of 70 years have to undergo medical tests as stipulated by the insurance company after which the policies are issued. Pre - existing diseases are not covered under this insurance policy.
An additional charge will be levied if you wish to extend the tour for longer than the normal tour duration.
If any adventure sports are included in the tour package, you shall avail of the same at your own risk having regard to your medical condition. We shall not be liable for any death, injury or other loss due to your participation in such adventure sports, and any release form that you may be required to sign by such person / service provider / club / association / organization / hobbyist / institution will be binding.
Please take note that, in case of death of tourist(s) all the arrangements for transportation of the dead body including procuring the death certificate, post - mortem, re - patriation of dead body and all personal effects / property and insurance claims etc. shall be made by accompanying relative and / or accompanying known acquaintances of the deceased. Company shall not be responsible for extending any help for the same. The entire expenses shall be borne by the accompanying relative and / or accompanying known acquaintances of the tourist. The Company or any tour leader shall not be responsible for the same. In case any of the relatives want to visit the country where the tourist has expired, all the necessary arrangements shall be made by the said relatives only.
Please note that you would have a direct contractual relation with the insurer and we are not in any manner concerned with this relationship. You shall directly submit claims to your Insurance Company. The Insurance Company shall directly pay the settlement amounts to you and any dispute in regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the Insurance Company.
BASIC TRAVEL QUOTA
As per new RBI guidelines each individual is now eligible for USD 250,000 or its equivalent every financial year. This effectively means that the total Foreign Exchange eligibility under personal / business / study abroad / medical / migration etc is capped at USD 250,000 per financial year. (Pan Card Number of customers is mandatorily required to be provided while closing Tour Cost Transaction).
You will pay the total tour amount in Indian Rupees to Cox & Kings Limited with your signed BTQ and A2 Form. The BTQ Form will be forwarded to the Authorised Dealer by us for release of the Foreign Exchange to us towards the cost of the tour as part of your BTQ.
It is recommended that the Client should avail the foreign exchange component of the tour cost from the Company under his Basic Travel Quota entitlement.
The balance amount of the BTQ left after deducting the tour cost can be purchased by you towards your personal expenses while on tour. You can conveniently purchase your personal BTQ from our Foreign Exchange Division. You can carry Travellers Cheques or a Travel Currency Card. It is advisable to carry the foreign exchange partly in cash and partly in Traveler's Cheques/ Currency Card.
If after the initial booking of the tour, you wish to make any amendment in the services, you will require to make a written request and obtain an acknowledgement of the same from our Sales Officer. Change in services includes change of destination, change of departure date, addition or deletion of services, change in passenger numbers or such other change. The requests are subject to availability and you would have to pay extra towards such amendments in services.
It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.
If you wish to change the date of your return journey after departure from India, you will have to pay a "Change in Reservation Fee" if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 to USD 200 or more per person, per sector, per change and we will not be responsible for the same.
Though you may receive a confirmed air ticket for a particular sector, due to over booking of seats the airline may offload passengers and accommodate them on a subsequent flight for which we will not be responsible.
In case of clients coming back on a later date after the tour ends, the responsibility to re-confirm air tickets 72 hours prior to the departure would be solely of such client.
A request in writing for transfer from one tour to another 45 days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer Fee of Rs.5,000/- per person will be applicable in addition to the costs for re-processing your visas, medical insurance and air tickets etc due to the transfer to another tour.
If circumstances make you cancel your Tour, the cancellation must be intimated to us in writing duly signed by each of the Clients seeking cancellation at the Registered Office of the company at Turner Morrison Building, 16 Bank Street, Fort, Mumbai - 400 001 / via fax no. +9122 2270 9161 or email to us at email@example.com or firstname.lastname@example.org (in case of FlexiHol Tours)
|WHEN A CANCELLATION IS MADE||CANCELLATION CHARGES PER PERSON|
|Clear 60 working days or more prior to the date of departure of the Tour or for non-payment of the balance Tour Cost.||Deposit Amount|
|Clear 45 working days or more prior to the date of departure of the Tour or for non-payment of the balance Tour Cost.||Deposit Amount|
|Clear 44-16 working days prior to the date of departure of the Tour.||50% of the Tour Price.|
|Clear 15 to 5 working days prior to the date of departure of the Tour.||75% of the Tour Price.|
|Less than 02 clear working days prior to the date of departure of the Tour.||100% of the Tour Price.|
In case of cancellation for the cruise cost, the following cancellation charges shall apply:
|WHEN A CANCELLATION IS MADE||CANCELLATION CHARGES PER PERSON|
|More than 75 days before departure||No charge|
|Clear 74-60 working days prior to the sailing date.||25% of the cruise cost|
|Clear 59- 30 working days prior to the sailing date.||50% of the cruise cost|
|Clear 29-16 working days prior to sailing date.||75% of the cruise cost|
|Clear 15-0 working days prior to sailing date.||100% of the cruise cost|
Note: -The above rates are subject to availability at the time of booking and also subject to change. Rate of exchange, for the pricing of the cruise cost will be on the day of payment.
An e-mail should be immediately followed by a duly signed written communication by you on working days within office time.
However, if the Booking Form has been signed by one or more persons communication signed by such signatories would be treated as valid communication for cancellation for all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its office in Mumbai on working days within office time. We are constrained to levy cancellation charges mentioned above.
It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of documents etc.
Cox & Kings Limited reserves the right to cancel any Tour prior to the departure, without assigning any reason and all monies paid by you will be refunded forthwith in Indian Rupees only after deducting the actual expenses incurred by us on your booking like visas, insurance premiums, ticket cancellation charges, administrative charges and other overheads etc as applicable from time to time and case to case, but no compensation and / or interest are payable.
Refunds (if any) for the amendments and / or cancellations will be paid directly to you by the concerned Cox & Kings Limited Branch office / Franchisee / PA / Travel Agent through whom you have forwarded your payment to us. It would take at least 45 days to process the refund (if due) and for an airline ticket, it would take at least 60 days to process the refund (if due). In case of refund in foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations.
It is clear understanding that there shall be NO REFUND whatsoever if the Client does not or cannot utilize due to any reason whatsoever hotels, transfers, sightseeing, entrance fees, cruises, meals, optional, optional tours, air tickets, train ticket, boat ticket etc.
As to the interpretation of the foregoing, the decision of Cox and Kings Limited shall be final and binding upon you.
We make all possible efforts to secure services from reputed suppliers for you so that you can travel safely and securely and you get best value for money. Our individual customized tours are known as 'FLEXIHOL'. We also sell travel related products designed and operated by Third Parties. All our products are sold subject to these Terms and Conditions and How to Book rules (collectively referred to as "Terms and Conditions" for the sake of brevity) and the contract between the Client and us shall be governed by the same. In the event of the Client booking through us, any third party tours or travel products or services, the Terms and Conditions specified by such Tour Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall be applicable, in addition to our Terms and Conditions. In order to avoid any misunderstanding kindly read the Tour Brochure, the Price Grid, the Booking Form and the Terms and Conditions carefully.
Brochures are printed several months in advance and the description of the services mentioned in the brochure, are as normally available and as accurate as possible. However, we do not have direct control over the suppliers as we are Tour Operators and do not own any hotels, airlines, restaurants, railways, cruises or coaches. Circumstances beyond our control like major road works, traffic congestions, weather conditions, fairs, festivals, sport events, political / religious gatherings, strikes, change of management / closure of hotels / restaurants, over booking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sight seeing may result in changes in the services / itineraries. Therefore, we reserve absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour arrangements and sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in advance we will notify you. There are also very big Fairs and Exhibitions and events lasting up to 2 weeks or even more, where all the hotels are fully booked several years ahead eg. Eurocup, Olympics etc. In such cases, the applicable cancellation charges levied by third party suppliers such as hotels, cruises, airlines are 100%, which are payable by you. Every effort is made to avoid such dates, but in the few instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would be advised at the time of booking). We request your co-operation where such changes are made. No complaints or grievances in this regard would be entertained either during the tour or after the tour has concluded. Photos of meals / hotel rooms / transportation / sightseeing / properties published in the brochure are only for reference and may differ from the actual meal served / sights etc. Distance, Exchange Rate, Visa regulations and temperatures mentioned in the brochure are approximate or may vary.
In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we reserve the right to charge extra for the same anytime.
Please refer to the relevant section in the price grid. For FlexiHol, all services will be as per those specified / confirmed and paid for as per the Invoices and Service Vouchers. If you avail any service which is not included in the Holiday package or get yourself upgraded then the payment for the same will have to be cleared by you directly. Please note that, porterage, tips, gratuities, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages and soft drinks, paid toilets etc are not included unless specifically mentioned as included in the Brochure or Price Grid.
Client traveling by air will be subject to the airline restrictions / limitations on baggage weight / size / number from time to time. Traditionally, each airline allows their customers to bring one carry-on bag and one personal item, such as a pocket book, backpack or laptop bag. The dimensions of which should not exceed 115 linear cms and weight should not exceed 7 kgs.
Currently, the airline restriction is 20 kgs for economy class on flights to all destinations except U.S. and Canada where a person may carry 2 pieces of checked in baggage and one hand bag. Furthermore, baggage is not included for internal flights in USA. One needs to pay for every piece of baggage checked in. The charges vary from US $ 25 to US $ 35 per bag. Please check with your sales staff for correct details.
We are not liable, in any manner, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline. Also, we are not liable for any loss or damage to baggage while it is in the custody of the airline.
The table below gives a general overview of the general baggage allowance for a full service airline. Baggage allowance is based on a Weight or Piece (number of bags) concept. Please note that every airline has a different set of rules and regulations regarding the weight restrictions and furthermore, airlines keep changing the rules quite frequently. Hence, you are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked.
|PER ADULT / CHILD||INFANT|
|FIRST CLASS||BUSINESS CLASS||ECONOMY CLASS|
|Within India||40 Kgs||30 Kgs||20 Kgs||0 Kgs|
Rest of the World
(Except Europe; USA; Canada and South America)
|40 Kgs||30 Kgs||20 Kgs||10 Kgs|
|Europe; USA; Canada and South America||
(23 Kgs each)
(23 Kgs each)
(23 Kgs each)
(23 Kgs each)
As porterage is not included in the tour price and due to limited space for luggage in the coach, we recommend that you carry one single suitcase per person of a size of 158 cms. (width + length + height) preferably with wheels for sake of convenience. All baggage and personal effects are at all times and in all circumstances the responsibility of the Client. Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit cards, ornaments, traveler's cheques, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach or any other mode of transportation, at the place of amusement / sightseeing and / or at the railway station. Similarly the aforesaid items should not be kept in the checked-in baggage. If you misplace or lose any moveable property we will not be in any way responsible and / or liable. We may not be in a position to assist and / or lodge a complaint with the authorities.
It is advisable that the tour participants carry their valuables on their person at all times. If Safe Deposit Lockers are available, the tour participants should avail the facility at their own risks and liability. This facility may be additionally charged by the hotel, which will have to be directly paid by the client to the hotel. If the Safe Deposit facility is not available, the tour participants must take all necessary precautions in protecting their valuables as the Company / service providers /company's representatives shall not be liable for any loss of valuables or for making good such loss.
Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc). Your Sales advisor will guide you in this regard.
This is a measure to ensure your safety and time discipline. Clients will have to strictly adhere to the prescribed timetable for the day. Please adhere to time discipline so that scheduled sightseeing is not missed due to your actions. In case any sightseeing or services are missed due to your default the same will be non-refundable. Tour Participants are requested to strictly follow the time schedule given at all times including the departure time from the hotel, sightseeing places, etc.
If availed of meal option on a Flexihol holiday, there are pre-set menus provided by the restaurant. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. Unlike an airline, we cannot process for a special meal, diet meal etc. nor can we guarantee a special diet for customers if applicable. In the event that the Client wakes up late and misses breakfast and in the event that the Client is out on his own and reaches late and misses meals, then no claim can be made by him for the meal which he has missed and not utilized.
We suggest you take your holiday spending money partly in currency, partly in travelers cheques or Travel Currency Card. Travellers cheques are a safe way to carry money as they are easily encashed for a small service fee and can be replaced if they are stolen or lost, provided you have the lost travellers cheque numbers and the counterfoil subject to American Express being satisfied with the genuineness of the claim. Alternatively, you can take a Travel Currency Card, which is by far the safest way to carry money and make payments.
Keeping in mind the itinerary, we take great care to select the locations of hotels, which are chosen both for their comfort and value for money. Due to conventions and trade fairs, Olympics etc in the cities the hotels may be blocked out more than 2 years in advance. In view of this, you may have to stay in hotels further away from the cities and itineraries may have to be amended / altered. All hotels are twin bedded (in Europe) and in keeping with European standards are comparatively small. Single rooms are much smaller than twin-bedded rooms. A double room has a queen-size bed and a twin room has two separate beds. Requests for double rooms will be subject to availability and in cases when a double is not available, we will provide you with a twin room.
We recommend a maximum of only three persons in one room. Triple rooms are usually no larger then twin rooms and the third bed is often a rollaway bed or cot placed in a twin room. Modern facilities such as attached toilets with showers / bathtubs are provided. General check in time is usually 2 p.m. and check out time is usually 11 a.m., early check-in and late check-out is subject to availability unless pre-paid and booked in advance.
In case of a passenger booking on a single basis, will have to pay single room supplement.
Any damage caused to the hotel property by you will have be paid by you directly to the hotel and we would not be responsible and / or liable for the same.
It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances unless a supplement is paid. In case the Client decides to make any change in the rooming while on the tour then they shall be bound to pay additional amount charged to them by the concerned Hotel directly to the Hotel.
These conditions are applicable to every Client of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking through us a Tour or Tour Arrangement of any other Tour Operators like Carnival Cruises, Cosmos, Globus tours, Star Cruise etc., the 'Terms and Conditions' specified by such Tour Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall be applicable, in addition to our 'Terms and Conditions' while determining the contractual relation between the Client, the Tour Operator and us.
We are travel and holiday organisers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport, restaurant, railways, cruise or any other facility or service mentioned in this Brochure. Though we take care in selecting all the ingredients in your holiday, we can only select and inspect them. As we have no control in running them, we cannot be responsible for any deficiency in service, delays, improper services provided by any agency, airline, transport, hotel, cruise or any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners / coach operators / tour operators who are the Company's independent contractors.
We are also not responsible for the delay or deficiency in services provided by agency, airline, transport, hotel, cruise or any provider of services, and / or any act or actions of co-travellers, co-passengers which may result in injury, damage to the life / limb or property of the Client or interfere with enjoying or availing the following and / or the other services to be provided on the tour.
The Client has been supplied with details for the Tour Arrangements and the Tour Brochure / Itinerary for the relevant year and season. The Client shall read the same as well as the 'Terms and Conditions' and the 'Booking Conditions' carefully before filling and signing the Booking Form. The Terms & Conditions, Booking Form, Payment Receipt shall be binding on the parties and shall constitute a contract between the parties, on the Client signing the Booking Forms and making payment towards the prescribed non-refundable interest free deposit amount. In case of one or more but not all Clients sign the 'Booking Form', it shall be deemed that the others have duly authorised the concerned signing Client/s. In cases where the travel agent through whom the clients have booked the tour signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that the clients have duly authorized the said travel agent to sign on their behalf. The signing of the Booking Form by the Client or by their travel agent shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s.
No person including the Employee/s and the Agent/s of the Company other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure. Any assurance given by any person shall have no consequence.
The Company reserves the right to decline to register any person/s as Client/s for any Tour or to cancel their registration without assigning any reason.
There is no contract between the Company and the Client until the Company has received the appropriate non-refundable deposit. The full payment must be received in accordance with the procedure laid down in the Brochure under the heading "HOW TO BOOK". If not paid in that time, the Company reserves the right to cancel the booking with the consequent loss of deposit and apply the scale of cancellation charges as mentioned in the "HOW TO BOOK" section.
The Company has the right at any time and for any reason
It shall be solely the Clients' responsibility to hold valid and genuine travel documents and statutory clearances, to be able to travel on the Holiday, such as passports, visas, confirmed air-tickets, insurance and medical insurance certificates and other statutory certificates including immigration clearance etc. In any case, your Passport must be valid for at least six months subsequent to the scheduled date of return of the Holiday. Please note that guest travelling to Malaysia should have a valid passport for at least nine months subsequent to the scheduled date of return of the holiday.
It is the responsibility of the Clients to furnish all documents required by the Company for application of visa etc. We are mere facilitators for providing visa guidance services. In the event the application for the visa made by any Client or the Company on behalf of the Client is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. The visa fee includes the actual visa charge, cost of processing fees, professional charges, and overheads. All cost, charges in respect of the said application for the visa shall be borne by the Client and the non-refundable deposit paid by the client shall be forfeited and no claim whatsoever shall be made for the same. UK and USA visa will have to be obtained by the Client directly, however the Company can only assist in preparing and submitting the visa application based on documents provided by clients. Certain consulates / embassies may call the clients for personal interviews and / or biometrics,
As granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments and the Company is only a facilitator, the Operator shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act / omission or for any loss, expense, damage or cost resulting there from. The position in respect of cancellation of the tour by the Client due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through the Operator. Even if the visas are rejected, the stipulated fees of the Operator shall be payable by the Client. There will be no refund, if the Client, or any member of his party, is unable to travel due to the said reasons. In fact, many a time, due to such cancellations, the company suffers losses because, sometimes, the cancellation is done at a time of holiday rush like Olympics etc. and the third party suppliers such as hotels, airlines and cruises levy 100% cancellation charges. In such cases, cancellation charges as applicable by the company will apply and the decision of the company will be final and binding upon you. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.
The Company would not be responsible in any manner whatsoever for any clerical error done by the concerned Embassy / Consulate regarding name, attachment of wrong photograph, duration and type of visa (single / multiple entry) or passport number. We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies / Consulates and to our clients in various cities. We would not be responsible for any loss or damage whether direct, incidental or consequential caused due to transmission delays or loss of passport. The documents forwarded by you for visa purpose are sent by us to the concerned Embassy / Consulate by third parties and hence we would not be liable for loss of your documents. We would however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.
In the event that a client is unable to travel on the Holiday date originally booked by him / her, due to rejection of visas by the concerned Embassy, the said client shall have the option to postpone his / her holiday to any other future date or choose any other holiday destination subject to cancellation charges of the previous holiday. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply.
It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Holiday Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected.
The Company shall be within its rights to forfeit the non- refundable interest free deposit paid by the client to the company along with the prescribed booking form duly completed for the tour booked by the client. In the event the client cancels the booking or on failure on the part of the Client to adhere to the tour payment schedule as informed in the documentation check list or in the event the visa of any country is not granted or is unable to travel on the tour booked by the client due to any reason whatsoever, including medical ground or sickness, the non refundable interest free deposits shall stand forfeited, and the scale of cancellation set out in the "How To Book" section of the brochure shall be applicable and binding. The Client expressly agrees to the foregoing terms and conditions.
In the event of the Company exercising its rights to amend or alter any Tour or holiday advertised in their Brochure / itinerary after such Tour or Holiday has been booked, the Client shall have the right:
In either of these above cases the Client shall not be entitled to or the company shall not be liable to the client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund.
In the event that the Company is unable to conduct a particular Tour, the Company may at its own discretion, refund the amount of the cost of the said Tour to the Client (after deducting the actual expenses incurred by us on the booking like visas, insurance premium, ticket voiding charges, and other overheads as applicable etc on a case to case basis) without any interest on the same. The Client will not be entitled to make any grievance thereafter in respect of the same. Refund, if any would be paid to the client as per the prevalent rate of exchange in Indian Rupees (INR) as per the RBI regulations at the time of making the refund.
The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him for:
The Company shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).
In any case, no liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
If the Client, has any grievance in respect of any services provided by any of the Independent Contractors, the Client shall immediately inform the Company and the Independent Contractor, so that the Company can take up the matter with the Independent Contractor and the Company has the chance to rectify the problems then and there, if the grievance is genuine. If you fail to do this, any right to compensation or refund which you may have, will be extinguished or reduced.
In case of Client/s grievance concerning services of any independent contractor should be communicated on the emergency telephone number given to you immediately, followed by written communication mailed to the Registered Office of the company at Turner Morrison Building, 16 Bank Street, Fort, Mumbai - 400 001 / via facsimile no. 91 22 2270 91 61 or emailed at email@example.com as immediately as possible and a copy thereof should be marked to the independent contractor, whereby the Company has the chance to rectify any problems, if the grievance is genuine. Failure to do so will result in the client losing any right as to compensation or refund.
Any complaint by the Client must be notified to the Company in writing within 28 days of the end of the Tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability whatsoever in respect thereof.
We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations, such disclosure becomes necessary.
The company reserves the right to publish photographs of clients taken during the tour.
As the services to be provided to the tour participants are booked several months in advance, cancellation of such services earmarked for a particular departure results in the Company losing money depending upon the time of cancellation to the Supplier. Therefore any cancellation of tour / services booked by a tour participant will attract cancellation charges as specified by the company. If the tour participant books a third party product or service, the Terms and Conditions and cancellation policy of such third party would be applicable in addition to the Company's Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation. You expressly agree to the foregoing terms.
If you have any tips, which you might want to share with us, do write in to us at this address: Customer Service Cell, Cox & Kings Ltd., Turner Morrison Building, 16 Bank Street, Fort, Mumbai - 400 001 or email to us at firstname.lastname@example.org
Where special requests for room allocation, diet consideration, handicap assistance on tour / hotel / transportation / cruise etc. are made in writing at the time of booking, every effort will be made to try and deliver. However the Company will not be held liable for claims of damages or consequential loss if such requests are not honored. In case of persons with special needs, it is necessary that a qualified companion accompanies such a person. Regrettably, the Company cannot endow any aid for walking, dining, getting on and off from vehicles and for other personal needs etc. to such persons.
The communication directed at the address of the Client as disclosed in the 'Booking Form' shall be deemed to have been communicated to the Client. A Travel Agent through whom a Client books will act to relay information from Client to Company and vice versa. The Company shall not responsible for any error on part of such Travel Agent in this regard.
The company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. and the decision of the company on the quantum of refund shall be final. Even in case of tour for which the payment was made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations.
Refunds (if any) for amendments and / or cancellations will be paid directly to Clients by the company. In case of refund in foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations. It would take at least 45 days to process such refunds.
In case of the Company exercising its discretionary rights to alter, amend or cancel any Tour or holiday advertised, the Client who has booked for such Tour can exercise the option:
In case of the Client travelling on an amended Tour, the legal relation between the parties shall not change only by virtue of the amendment. The Client opting to continue with the Tour Arrangements as altered or amended shall pay additional charges if any levied by the Company.
There shall be no refund if the Client does not or cannot utilise any service included in the Tour Cost or paid for like meals, rooms, entry tickets, excursions etc., nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.
The Client will have to strictly follow the Tour Program and return to India as per the validity of the air ticket. There shall be no refund, if the client is not present at the commencement of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time. If a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as 'no show' on the tour and 100% cancellation charges will be levied.
Cox & Kings Limited, reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Cox & KingsLimited, shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company's Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.
Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
It is a condition of Booking that you take out a Holiday Insurance.
The prices quoted in the price grid have been calculated at the rate prevailing at the time of printing of this brochure. The Company reserves the right to amend the prices published in this brochure in case of currency fluctuations, changes in the various gross rates of exchange, and / or fuel costs, special / high season charge levied by the suppliers, hike in the airline/rail charges etc. before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the Client. Refund, if any would be paid to the client as per the prevalent rate of exchange in Indian Rupees (INR) as per the RBI regulations at the time of making the refund.
If no suit / action is brought against the Company within three months of the last day of the FIT Tour, the Company shall be discharged from all liabilities under / or arising out of this Contract and the Client shall be deemed to have relinquished / abandoned all his rights under or arising from this Contract.
If you book with a travel agent and your booking with that agent includes, but is not limited to Cox & Kings arrangements, your contract is with your travel agent and Cox & Kings is simply a supplier to your travel agent.
In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time, unless a specific assurance to the contrary is published.
In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified.
LAW & JURISDICTION:
In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company.
If the dispute is not settled by mediation within [thirty] days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed in accordance therewith. The Arbitration proceedings will be in Mumbai. The arbitrator's decision shall be final and binding on both parties. In case of any dispute concerning the award the courts in Mumbai alone shall have exclusive jurisdiction.
This contract will be governed by Indian laws. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Mumbai only.
As to the interpretation of the aforesaid terms and conditions, the decision of Cox & Kings shall be final and binding upon you.