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Tanzania Safari

7 Days / 6 Nights
Visit - Kilimanjaro, Lake Manyara National Park, Ngorongoro Conservation Area, Serengeti National Park, Tarangire National Park
tanzania safari
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Tanzania offers travellers an array of options as it is set against the backdrop of a cultural mosaic in which over 100 ethnic groups amicably rub shoulders. Head straight for the famed northern wildlife-watching circuit as you take a walk on the wild side in this quintessential African Landscape. Explore the stunning Lake Manyara National Park which has superb birdlife, elusive tree-climbing lions and abundant hippos. Visit Ngorongoro Crater where you are likely to see lions, elephants, buffaloes and flamingos, and there's also a chance of seeing black rhinos. Visit the world famous Serengeti National Park known for its annual wildebeest migration & Tarangire National Park covering an area of 2600sqkm and which hosts the greatest concentration of wildlife outside the Serengeti ecosystem.

  • Itinerary
  • Inclusions / Exclusions
  • Price / Dates
  • Hotels
  • Map
  • Information
  • Terms & Conditions 

Tour Itinerary

DAY 01    |    Arrive Lake Manyara
Lake manyara national park, Tanzania

Welcome to Tanzania, a country of alluring destinations famed for its rich wildlife and dramatic landscapes! On arrival at the Kilimanjaro International Airport, you will be welcomed by your local Cox & Kings representative and transferred to Lake Manyara, enroute making a stop at Arusha for lunch.
On arrival at Lake Manyara, check into your Safari Lodge.

Enjoy an afternoon game drive at Lake Manyara National Park (Private).

A wilderness of diverse habitats and rich in game, Lake Manyara National Park is one of Tanzania's smaller wilderness enclaves. Enjoy a late afternoon game Drive in the park, richly populated with game and wealth of bio diverse habitats. A truly unique experience is sure to be had. Apart from its abundant bird life the park is known for its tree-climbing lions and is a great place to see impala, buffalo, wildebeest, hippo and giraffe.

Pickup Duration From Time
Hotel 03:00 hrs 3:00 PM

Lunch at the Lodge & Dinner at the Lodge


Optionals you can choose on Day 01
Night Safari  (Private)
Night Safari (Private)
Daily | Duration  02 hrs
Lake Manyara night safari offers a chance to ..  more
DAY 02    |    Lake Manyara National Park - Ngorongoro Conservation Area
Ngorongoro conservation area, Tanzania

Transfer from safari lodge in Lake Manyara to safari lodge in Ngorongoro Conservation Area,en route enjoy game drive at Lake Manyara National Park (Private).

Enjoy an early morning game drive at Lake Manyara National Park before proceeding to your lodge in the Ngorongoro Conservation Area, arriving in time for lunch. The Ngorongoro Crater and surrounding highlands are one of Africa's most beautiful regions. Volcanic craters form stunning backdrops to some of the richest grazing grounds in Africa. The most famous is the Ngorongoro Crater, the world's largest intact volcanic caldera, home to the highest density of big game in Africa. The lodges are situated on the crater rim with spectacular views down into the crater.

Pickup Duration From Time
Hotel NA NA

The rest of the day is at leisure to enjoy a host of activities such as nature walks and cycling at the lodge.


Breakfast at the Lodge, Lunch at the Lodge & Dinner at the Lodge


DAY 03    |    Ngorongoro Conservation Area
Ngorongoro conservation area, Tanzania

Enjoy game drive in Ngorongoro crater (Private).

Today, it's time to enter the spectacular Ngorongoro Conservation Area, Africa's 'Garden of Eden' and home to the 'Big Five', including the black-maned lion. Enjoy a half day game drive in the crater, a 260 sq km natural amphitheatre with grasslands, swamps, lakes, rivers, woodlands and even dunes. Ngorongoro Crater is one of the world's greatest natural spectacles, its magical setting and abundant wildlife which include wildebeest, Zebra, Gazelle, Buffalo, Eland, Kongoni and warthog. The swamp and forest provide additional resources for these animals.
Take a short drive up to the crater rim and then down on to the crater floor for an extended game drive, followed by lunch at the lodge.

Pickup Duration From Time
Hotel 03:00 hrs 9:00 AM

The remainder of the day is at leisure to relax, or explore the area.


Breakfast at the Lodge, Lunch at the Lodge & Dinner at the Lodge


DAY 04    |    Ngorongoro Conservation Area - Serengeti National Park (3hours)
Serengeti national park, Tanzania

This morning, head to the world famous Serengeti National Park, Tanzania's largest wildlife conservation area. En route take an optional visit to the historic site of Olduvai Gorge (The cradle of Mankind) where the world famous archaeologist, Dr Leakey, discovered the remains of the early man. Continue to Serengeti and check in to your lodge.

Enjoy an afternoon game drive in Serengeti National Park (Private).

After a relaxed lunch, explore the world famous Serengeti National Park, Tanzania's largest wildlife conservation area on a Game Drive. Tanzania's oldest and most popular national park, also a world heritage site and recently proclaimed a 7th worldwide wonder, the Serengeti is famed for its annual migration, when some six million hooves pound the open plains, and more than 200,000 zebra and 300,000 Thomson's gazelle join the wildebeest's trek for fresh grazing. Yet even when the migration is quiet, the Serengeti offers arguably the most scintillating game-viewing in Africa: great herds of buffalo, smaller groups of elephant and giraffe, and thousands upon thousands of eland, topi, kongoni, impala and Grant's gazelle.

Pickup Duration From Time
Hotel 03:00 hrs 3:00 PM

Breakfast at the Lodge, Lunch at the Lodge & Dinner at the Lodge


Optionals you can choose on Day 04
Olduvai Gorge (Private)
Olduvai Gorge (Private)
Daily | Duration  01 hrs
Olduvai Gorge is the Archaeological Site in t..  more
DAY 05    |    Serengeti National Park
Serengeti national park, Tanzania

Enjoy a full day of game viewing activities (Private).

Awake to a full day of game viewing activities. Discover the spectacular expanse of Serengeti National Park as you go on arguably the most scintillating game-viewing in Africa to see great herds of buffalo, smaller groups of elephant and giraffe, and thousands of other animals of the wild! The sheer variety of African wildlife in this reserve has no comparison. From wildebeest, lions, elephants, zebras, buffaloes, gazelles, giraffes and elands to a large variety of bird life, this reserve is an animal lover's paradise! Proceed on a morning game drive returning to the lodge in time for lunch.
In the afternoon another game drive can be taken to explore this world famous park.

Pickup Duration From Time
Hotel 09:00 hrs 9:00 AM

Breakfast at the Lodge, Lunch at the Lodge & Dinner at the Lodge


DAY 06    |    Serengeti National Park - Tarangire National Park
Tarangire national park, Tanzania

After breakfast, depart for Tarangire National Park, considered as one of the best places in eastern Africa to watch elephants up close.

Enjoy an afternoon game drive (Private).

Following lunch, enjoy an afternoon game drive. Tarangire, named after the river that flows through the park and famous for its tree climbing pythons, massive baobabs and large herds of elephant. Watch as herds of up to 300 elephants scratch the dry river bed for underground streams, while migratory wildebeest, zebra, buffalo, impala, gazelle, hartebeest and eland crowd the shrinking lagoons.

Pickup Duration From Time
Hotel 03:00 hrs 3:00 PM

Breakfast at the Lodge, Lunch at the Lodge & Dinner at the Lodge


Optionals you can choose on Day 06
Olduvai Gorge (Private)
Olduvai Gorge (Private)
Daily | Duration  01 hrs
Olduvai Gorge is the Archaeological Site in t..  more
DAY 07    |    Tarangire National Park - Depart Arusha
Tarangire national park, Tanzania

Today, enjoy an early morning game drive.
Later, you will be transferred to the airport in Kilimanjaro for your flight back home. We trust that you enjoyed your Flexihol Vacation. Please do give us your valuable suggestions on feedback@coxandkings.com.

Enjoy an early morning game drive (Private).

Today, enjoy an early morning game drive.

Pickup Duration From Time
Hotel NA NA

Breakfast at the Lodge


DAY 01    |    Arrive Lake Manyara
Lake manyara national park, Tanzania

Welcome to Tanzania, a country of alluring destinations famed for its rich wildlife and dramatic landscapes! On arrival at the Kilimanjaro International Airport, you will be welcomed by your local Cox & Kings representative and transferred to Lake Manyara, enroute making a stop at Arusha for lunch.
On arrival at Lake Manyara, check into your Safari Lodge.

Enjoy an afternoon game drive at Lake Manyara National Park (Private).

A wilderness of diverse habitats and rich in game, Lake Manyara National Park is one of Tanzania's smaller wilderness enclaves. Enjoy a late afternoon game Drive in the park, richly populated with game and wealth of bio diverse habitats. A truly unique experience is sure to be had. Apart from its abundant bird life the park is known for its tree-climbing lions and is a great place to see impala, buffalo, wildebeest, hippo and giraffe.

Pickup Duration From Time
Hotel 03:00 hrs 3:00 PM

Lunch at the Lodge & Dinner at the Lodge


Optionals you can choose on Day 01
Night Safari  (Private)
Night Safari (Private)
Daily | Duration  02 hrs
Lake Manyara night safari offers a chance to ..  more
DAY 02    |    Lake Manyara National Park - Ngorongoro Conservation Area
Ngorongoro conservation area, Tanzania

Transfer from safari lodge in Lake Manyara to safari lodge in Ngorongoro Conservation Area,en route enjoy game drive at Lake Manyara National Park (Private).

Enjoy an early morning game drive at Lake Manyara National Park before proceeding to your lodge in the Ngorongoro Conservation Area, arriving in time for lunch. The Ngorongoro Crater and surrounding highlands are one of Africa's most beautiful regions. Volcanic craters form stunning backdrops to some of the richest grazing grounds in Africa. The most famous is the Ngorongoro Crater, the world's largest intact volcanic caldera, home to the highest density of big game in Africa. The lodges are situated on the crater rim with spectacular views down into the crater.

Pickup Duration From Time
Hotel NA NA

The rest of the day is at leisure to enjoy a host of activities such as nature walks and cycling at the lodge.


Breakfast at the Lodge, Lunch at the Lodge & Dinner at the Lodge


DAY 03    |    Ngorongoro Conservation Area
Ngorongoro conservation area, Tanzania

Enjoy game drive in Ngorongoro crater (Private).

Today, it's time to enter the spectacular Ngorongoro Conservation Area, Africa's 'Garden of Eden' and home to the 'Big Five', including the black-maned lion. Enjoy a half day game drive in the crater, a 260 sq km natural amphitheatre with grasslands, swamps, lakes, rivers, woodlands and even dunes. Ngorongoro Crater is one of the world's greatest natural spectacles, its magical setting and abundant wildlife which include wildebeest, Zebra, Gazelle, Buffalo, Eland, Kongoni and warthog. The swamp and forest provide additional resources for these animals.
Take a short drive up to the crater rim and then down on to the crater floor for an extended game drive, followed by lunch at the lodge.

Pickup Duration From Time
Hotel 03:00 hrs 9:00 AM

The remainder of the day is at leisure to relax, or explore the area.


Breakfast at the Lodge, Lunch at the Lodge & Dinner at the Lodge


DAY 04    |    Ngorongoro Conservation Area - Serengeti National Park (3hours)
Serengeti national park, Tanzania

This morning, head to the world famous Serengeti National Park, Tanzania's largest wildlife conservation area. En route take an optional visit to the historic site of Olduvai Gorge (The cradle of Mankind) where the world famous archaeologist, Dr Leakey, discovered the remains of the early man. Continue to Serengeti and check in to your lodge.

Enjoy an afternoon game drive in Serengeti National Park (Private).

After a relaxed lunch, explore the world famous Serengeti National Park, Tanzania's largest wildlife conservation area on a Game Drive. Tanzania's oldest and most popular national park, also a world heritage site and recently proclaimed a 7th worldwide wonder, the Serengeti is famed for its annual migration, when some six million hooves pound the open plains, and more than 200,000 zebra and 300,000 Thomson's gazelle join the wildebeest's trek for fresh grazing. Yet even when the migration is quiet, the Serengeti offers arguably the most scintillating game-viewing in Africa: great herds of buffalo, smaller groups of elephant and giraffe, and thousands upon thousands of eland, topi, kongoni, impala and Grant's gazelle.

Pickup Duration From Time
Hotel 03:00 hrs 3:00 PM

Breakfast at the Lodge, Lunch at the Lodge & Dinner at the Lodge


Optionals you can choose on Day 04
Olduvai Gorge (Private)
Olduvai Gorge (Private)
Daily | Duration  01 hrs
Olduvai Gorge is the Archaeological Site in t..  more
DAY 05    |    Serengeti National Park
Serengeti national park, Tanzania

Enjoy a full day of game viewing activities (Private).

Awake to a full day of game viewing activities. Discover the spectacular expanse of Serengeti National Park as you go on arguably the most scintillating game-viewing in Africa to see great herds of buffalo, smaller groups of elephant and giraffe, and thousands of other animals of the wild! The sheer variety of African wildlife in this reserve has no comparison. From wildebeest, lions, elephants, zebras, buffaloes, gazelles, giraffes and elands to a large variety of bird life, this reserve is an animal lover's paradise! Proceed on a morning game drive returning to the lodge in time for lunch.
In the afternoon another game drive can be taken to explore this world famous park.

Pickup Duration From Time
Hotel 09:00 hrs 9:00 AM

Breakfast at the Lodge, Lunch at the Lodge & Dinner at the Lodge


DAY 06    |    Serengeti National Park - Tarangire National Park
Tarangire national park, Tanzania

After breakfast, depart for Tarangire National Park, considered as one of the best places in eastern Africa to watch elephants up close.

Enjoy an afternoon game drive (Private).

Following lunch, enjoy an afternoon game drive. Tarangire, named after the river that flows through the park and famous for its tree climbing pythons, massive baobabs and large herds of elephant. Watch as herds of up to 300 elephants scratch the dry river bed for underground streams, while migratory wildebeest, zebra, buffalo, impala, gazelle, hartebeest and eland crowd the shrinking lagoons.

Pickup Duration From Time
Hotel 03:00 hrs 3:00 PM

Breakfast at the Lodge, Lunch at the Lodge & Dinner at the Lodge


Optionals you can choose on Day 06
Olduvai Gorge (Private)
Olduvai Gorge (Private)
Daily | Duration  01 hrs
Olduvai Gorge is the Archaeological Site in t..  more
DAY 07    |    Tarangire National Park - Depart Arusha
Tarangire national park, Tanzania

Today, enjoy an early morning game drive.
Later, you will be transferred to the airport in Kilimanjaro for your flight back home. We trust that you enjoyed your Flexihol Vacation. Please do give us your valuable suggestions on feedback@coxandkings.com.

Enjoy an early morning game drive (Private).

Today, enjoy an early morning game drive.

Pickup Duration From Time
Hotel NA NA

Breakfast at the Lodge


Inclusions
  • Accommodation at hotels or similar with daily breakfast and taxes.
  • Meals as specified in the itinerary.
  • Transportation throughout the Safari in 4WD vehicle (Non Air-conditioned) safari Vehicle.
  • Game viewing drives as indicated in the itinerary.
  • Services of an English Speaking driver cum guide.
Exclusions
  • International Air tickets.
  • Airport taxes.
  • Overseas Medical Insurance.
  • Yellow fever Vaccination.
  • Tanzania Visa Charges.
  • Porterages, Meals, Tips, Laundry, telephone, optional excursions and other items of a personal nature.
  • Cost of foreign exchange for personal use.
  • Any items or services not specified in the itinerary 'PACKAGE INCLUDES' head.
  • Goods and Services Tax of 5%
Price / Dates
Package Price Per Person
Category Departure Hub Price Validity Twin Triple Single Cwb Cnb
STANDARD All 1st November, 2017 - 14th December, 2017 INR 1,56,451
(USD 2,274)
INR 1,56,451
(USD 2,274)
INR 1,82,870
(USD 2,658)
INR 1,56,451
(USD 2,274)
INR 93,843
(USD 1,364)
STANDARD All 15th December, 2017 - 31st December, 2017 INR 1,77,366
(USD 2,578)
INR 1,77,366
(USD 2,578)
INR 2,13,418
(USD 3,102)
INR 1,77,366
(USD 2,578)
INR 1,06,434
(USD 1,547)
DELUXE All 1st November, 2017 - 14th December, 2017 INR 1,58,584
(USD 2,305)
INR 1,58,584
(USD 2,305)
INR 1,85,829
(USD 2,701)
INR 1,58,584
(USD 2,305)
INR 95,150
(USD 1,383)
DELUXE All 15th December, 2017 - 31st December, 2017 INR 2,07,432
(USD 3,015)
INR 2,07,432
(USD 3,015)
INR 2,45,616
(USD 3,570)
INR 2,07,432
(USD 3,015)
INR 1,24,459
(USD 1,809)
Twin - Twin Sharing
Triple - Triple Occupancy
Single - Single Occupancy
Cwb - Child with bed
Cnb - Child no bed
Notes :
  1. The above rate is based on slab of 7 passengers travelling. Applicable price will be based on actual number of passenger travelling.
  2. The applicable price is based on number of adults travelling together.
  3. In the month of Jul-Aug, booking once confirmed you need to pay 100% of the booking deposit.
  4. Child under 7 years is not allowed at Treetops or The Ark. Alternatively client will be provided accommodation at Outspan Hotel or Aberdare Country Club.
  5. There is no refund for any non-utilization of any services.
  6. It is advisable for all clients to have Overseas Travel Insurance for the entire travel duration of your holiday. Please check details with our Travel Consultant.
  7. At this point of time no services are confirmed and the same is subject to availability.
  8. Should the period of travel, or the number of participants, or the type of accommodation, or the type of transport or the duration of the trip, change the quote will be revised accordingly.
  9. Please read, fill and sign Cox & Kings FLEXIHOL 'How to Book Terms & Conditions and Booking Form' Booklet before proceeding with booking with Cox & Kings.
  10. All payment to be made strictly by cheque / Demand Draft / Direct bank transfer in favour of 'COX AND KINGS LIMITED'
  11. PAYMENT TERMS

    PERIOD PAYMENT AT THE TIME OF BOOKING PAYMENT AT THE TIME OF BOOKING
    90 Days Prior to departure 100% of the Airfare, visa and Insurance +
    25% of the Foreign Exchange amount.
    44 days prior to departure
    60 Days Prior to departure 100% of the Airfare, visa and Insurance +
    50% of the Foreign Exchange amount.
    44 days prior to departure
    45 Days Prior to departure

    100% of the Airfare, visa and Insurance +
    75% of the Foreign Exchange amount.

    44 days prior to departure
    35 Days Prior to departure 100% of Airfare, visa and Insurance and Foreign Exchange amount

    Note

    • Exchange rate will be applicable on the day you make the payment as per company's rate card.
    • As per RBI norms you need to provide PAN Card number, if you are not holding PAN Card you need to provide declaration in Form 60 along with self attested passport copy with address page and copy of Utility bill as address proof (Example: Telephone or Electricity Bill if passport address is different from current address). BTQ Form for Tour Cost.

     

Hotels Info
City Hotel Name No of Nights
Lake Manyara National Park Manyara Serena Lodge  01
Ngorongoro Conservation Area Ngorongoro Serena Lodge  02
Serengeti National Park Serengeti Serena Lodge  02
Tarangire National Park Tarangire Sopa Lodge  01
Map
africa Map
How to book
Step 1

All our products are sold subject to these Terms and Conditions, as amended from time to time and the contract between you and us shall be governed by the same.

If you book any third party products through us, their terms and conditions would be applicable in addition to our Terms and Conditions.

For avoidance of doubt, the terms specified under "DEFINITIONS" in Terms and Conditions shall, unless contrary to the context, have the same meaning in this How to Book.

Step 2

Those who fulfill the conditions set out by the Reserve Bank of India and the laws relating to foreign exchange in India, should have a valid passport with at least six months validity from the date of return from the tour and have been granted necessary visa, travel insurance, medical insurance and any medical inoculations as applicable.

Step 3

For booking tours / buying foreign exchange for International Travel (other than travel to Nepal and Bhutan), following documentation is required:

  1. Physically signed booking form by the traveller. (not required in case of online booking)
     
  2. Physically signed terms and conditions form by the traveller. (not required in case of online booking)
     
  3. Physically signed LRS cum Form A2 by the traveller [Only for international travel]
     
  4. Signed photocopy of the first 2 pages and last 2 pages of your passport.
     
  5. Valid Visa issued by the country of visit.
     
  6. Air tickets.
     
  7. Cheque / Demand draft has to be in the name of "Cox & Kings Ltd."

PAN:

  1. For tour booking, copy of PAN card self attested is mandatorily required for any tour where in total tour cost per booking / booking ID exceeds Rs.2 Lacs.
     
  2. For purchase of foreign exchange, copy of PAN card is mandatorily required for purchase of foreign exchange over Rs.50,000/-.
     
  3. In case of minor where PAN Card is not available, the PAN Card details of parent / guardian are required.
     
  4. You will have to provide a declaration in Form 60 in case you do not have PAN Card.
     
  5. Copy of PAN Card / Form 60 is mandatorily required with self attested declaration, if payment of Rs.50,000/- or more is made in cash per booking / booking ID irrespective of the value of tour cost.

ADDRESS PROOF:

Please note the following requirements for address proof:

FEATURES DOCUMENTS
TRANSACTIONS WITH INDIVIDUALS
(Address proof)
  • (i) Passport, (ii) PAN Card, (iii) Voter's Identity Card, (iv) Driving License, (v) Job Card issued by NREGA(vi) Aadhar Card.
  • In case of LOW risk customers, "simplified measures" can be applied which shall be deemed to be "officially valid documents".
  • Identity card with applicant's photograph issued by central/state government departments, statutory/regulatory authorities, public sector undertakings, scheduled commercial banks and public financial institutions.
  • Letter issued by a gazette officer with a duly attested photograph of the person.

Where "simplified measures" are applied for verifying for the limited purpose of proof of address, the following additional documents are deemed to be Officially Valid Documents (OVD):

i) Utility bill which is not more than two months old of any service providers (electricity, telephone, post paid mobile phone, piped gas, water bill);
ii) Property or municipal tax receipt;
iii) Bank account or Post office savings bank account statement;
iv) Pension or family pension payment orders, only if they contain address;
v) Letter of allotment of accommodation.

 

If the proof of address you are providing is in the name of some other member of your family with whom you are living and are closely related, then you would need to provide us such proof of address as mentioned above along with a declaration from the person named in such proof of address stating that you are a relative and are staying with him / her.

If the document of identity produced has an address which is the same as that declared by the prospective Client, the said document may be accepted as valid proof of both identity and address. If different or if a valid photo ID does not have address, then a separate address proof should be obtained.

Step 4

All online payments that happen for any of the products booked via www.coxandkings.com site are secure. Cox & Kings does not store the credit card details of any customer in their database or in any data backup system or retrieval systems. Once you are ready to transact you are transferred to the bank site. The card details are captured on the bank site and not ours, hence we cannot be held responsible / liable for any misuse of credit card whatsoever.

Step 5

Pre / post tour accommodation / add on packages or extensions etc. are available to you at special rates. You must ensure that you request your Travel Agent for the same at the time of booking your tour.

Step 6

PAYMENT MODE:
1. Cash:

  • Pan card copy is required where payment of Rs.50,000 /- or above is made in cash;
  • In case you want to remit the Tour Cost in Cash Foreign Currency (FCY), then it is mandatory that you have to produce the purchase receipt of FCY from an authorized dealer as per the KYC norms of RBI.
  • TCS @1% on the total amount shall be applicable and payable by you in case if you are making cash payment of INR 2 lacs and above.

2. Cheque / Demand draft / Pay Order.

  • The cheque / demand draft / pay order has to be drawn in favor of "Cox & Kings Ltd." and payable at our Branch office, franchisee, Head office and / or Travel Agent nearest to you. In case of Cheque, it is subject to realization. Once the payment is cleared, only then will confirmation be made and the documentation be released. The cancellation policy will apply if the payment is not cleared within the specified time. The cheque / demand draft has to be drawn in favour of "Cox & Kings Ltd."

3. Debit / Credit Card

  • You can make the payment by credit / debit card provided the credit / debit card is physically produced at the Cox & Kings Cashier office as per the RBI rules.
  • Bank Charges will be applicable for every transaction.
  • You shall be solely liable / responsible to bear all bank transfer charges.
  • You can also make online payment through Company's website www.coxandkings.com using Credit / Debit Card and Net banking.

4. Wire Transfer

  • For payment by NEFT / RTGS, the following are the payment details.
Beneficiary Name COX & KINGS LTD.
Current Account Number 173010200001199
Bank Name AXIS BANK LTD.
Branch Name ATLANTA, NARIMAN POINT
MUMBAI - 21
IFSC Code UTIB0000173
Account Type Current Account
City Mumbai

When you make payment to your Travel Agent, it would not constitute payment to us until the same is remitted to our account.

Notes for all the payment modes-

  • On payment of the advance amount, you will receive a receipt and invoice from Cox & Kings Ltd. office for the amount paid, within a few days. Your invoice is a confirmation of your booking, however, the same is not valid for traveling on tour.
     
  • For ONLINE bookings, on our Website via credit card you will be re-directed to your Bank's payment gateway. After successful completion of your online payment, you will be able to view paid invoices under the 'View Transaction' listed on the Website.
     
  • You will have to pay all bank charges including charges relating to credit card/ debit card / net banking / cheque / demand draft at the applicable rate in addition to the tour cost.
     
  • The Company reserves the right to decline your booking / s for any Tour or to cancel your booking without assigning any reason.
     
  • Non Resident Indians (NRI) and Foreign Nationals are required to pay the entire tour cost in the applicable foreign currency for the respective tour in USD/GBP/EURO/AUD/SGD.
     
  • In case you want to make either the full cost of the tour package (applicable for NRI/foreign nationals) OR the foreign currency component of tour cost (applicable for Indian Nationals) by foreign currency bank notes, then you will have to furnish the original invoice of Money Changer or Authorised Dealer.
Step 7

It is entirely your responsibility to hold and carry on tour valid travel documents including airline tickets, Service Vouchers and your Passport on the tour with all required visa and immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the entire duration of the tour, medical clearances, inoculation / vaccination certificates, as the case may be, to be able to travel as per the tour itinerary. The costs of processing the above documents are not included in your Tour Cost.

We would not be responsible / liable in any way for any error that may occur on the stamped visa by the Consulate / Embassy regarding names, attachment of wrong photographs, wrong passport number, duration and type of visa (single / multiple) entry.

We would not be responsible / liable for any loss of your documents, which are returned to us by the Embassy / Consulate through third parties, nor if your documents are lost / misplaced / delayed when sent through a courier company from one office to another or from the office to Embassy / Consulate / Travel Agent / Visa Agent and back. In the eventuality of any such loss, we would put in best efforts to retrieve the lost documents. However, if the lost documents cannot be retrieved, we would render assistance in obtaining duplicate copies or certified copies of those documents from the concerned authorities.

Please take note that if you are flying, you may transit through different countries for which there may be change in visa requirements such as multiple entry visa or a transit visa. It shall be your responsibility / liability to ensure issuance of the necessary / proper visa.

Step 8

Your foreign exchange requirements have two components namely:

  1. Tour Cost
  2. Personal Forex

As per the present RBI Regulations, all resident Indians holding Indian passports travelling abroad on a private visit except Nepal and Bhutan are entitled to seek Foreign Exchange up to an aggregate amount not exceeding USD 250,000, in any one financial year irrespective of the number of visits undertaken during the year. This limit has been subsumed under Liberalized Remittance Scheme (LRS) with effect from May 26, 2015. If an individual has already availed any foreign exchange under the Liberalized Remittance Scheme in a financial year, then, the applicable limit for travelling purpose for such individual would be reduced from USD 250,000 by the amount so availed.  Out of the overall exchange (USD 250,000) being sold to a traveller, exchange in the form of foreign currency notes or coins may be sold as below:

  1. Not exceeding USD 3000 or its equivalent to travellers proceeding to countries other than Iraq, Libya, Islamic Republic of Iran, Russian Federation and other Republics of Commonwealth of Independent States
  2. Not exceeding USD 5000 or its equivalent for travellers proceeding to Iraq or Libya.
  3. Full exchange may be released to travellers proceeding to Islamic Republic of Iran, Russian Federation and other Republics of Commonwealth of Independent States and
  4. For travellers proceeding for Haj / Umrah pilgrimage - full amount of entitlement or up to the cash limit as specified by Haj Committee of India.

Note:    The above specifications are subject to change as per the prevailing rules and regulations. At the time of booking, kindly confirm with your booking agent / office / franchisee about such quota.

Step 9

If after the initial booking of the tour, you wish to make any amendment in the services, you will be required to make a written request and obtain an acknowledgement of the same from our Sales Officer. Change in services would include change of destination, change of departure date, addition to the services, deletion of the services, change in passenger number. The requests are subject to availability and you would have to pay extra charges towards such amendments in services. Cancellations will be applicable if the change of service falls within the cancellation period. Terms and Conditions shall apply.

In case of an amendment / cancellation, any new arrangements will be regarded as an entirely new booking and will be subject to availability and all requests must be made and then confirmed in writing and the Company reserves the right to make a charge of Rs.3,000/- + service tax [Kindly confirm if this is ok.]as applicable each time a change or amendment is made to a confirmed booking at the client's request. Please note that in case the amendment request is made within the cancellation period, cancellation charges will also apply as if cancellation was effected on the day the request for amendment is made. The cancellation charges will be in addition to the amendment fee. Terms & Conditions apply.

Step 10

As to the interpretation of the foregoing, the decision of Cox & Kings Limited shall be final and binding upon you. We reserve the right to change these Terms & Conditions any time without any prior notice and without assigning any reason.

Step 11

You can book our Cox & Kings FlexiHol OR Luxury Escapades Holidays and make all payments to us both Online at www.coxandkings.com and Offline modes or through a combination through our offices, franchisees, agents, your own travel agent, call centre, website, etc

Step 12
  • We need the passport (in original) of each tour participant to be submitted to us at the time of booking.
     
  • Please read the Booking Form, Terms & Conditions, How to Book, Tour Brochure / Itinerary, Offers, Promotions, if applicable which are enclosed.
     
  • Please complete and sign and send us Booking Documents per party after perusing the Booking Documents, tour brochure, itinerary etc. In case you have booked a Tour online on our Website, then your online acceptance of the Booking Documents is required. Accordingly, you will have to peruse the Booking Documents online and "Accept" the terms and conditions set out in the Booking Documents, post which we shall send you confirmation e-mail towards your acceptance of the Booking Documents. We shall thereafter share with you the hard copies of the Booking Documents which you have accepted online..
     
  • In cases where tour participants belong to more than one family under a single form, it shall be signed by the head of each family assuming full responsibility for self and others. If the Booking Documents are signed by anyone else and not all family heads, it shall be conclusively presumed that the signing persons had the necessary authority given to them by the members of other families to sign on their behalf assuming full responsibility to enter into a binding contract with the Company.
     
  • Signing and online acceptance of the Booking Documents and payment receipt issued for payment made towards the Tour Cost shall constitute legally binding contract between the parties. Along with the Booking Document, please enclose the non-refundable visa -
Step 13
Booking Period Airfare, Visa Fees and Insurance Charges Land Arrangement Advance Payment Land Arrangement Balance Payment
90 days prior to departure date Charges as applicable to be paid at the time of booking. 10% 20 days Prior to departure
60 days prior to departure date Charges as applicable to be paid at the time of booking. 25% 20 days Prior to departure
45 days prior to departure date Charges as applicable to be paid at the time of booking. 50% 20 days Prior to departure
30 days prior to departure date Charges as applicable to be paid at the time of booking. 75% 20 days Prior to departure
15 days prior to departure date Charges as applicable to be paid at the time of booking. 100%  

For Cruise Bookings (Table 2):

Booking Period Airfare, Visa Fees and Insurance Charges Cruise Advance Payment Cruise Balance Payment
75 days prior to departure date Charges as applicable to be paid at the time of booking. Rs. 20,000/- per person 20 days Prior to departure
60 days prior to departure date Charges as applicable to be paid at the time of booking. 50% 60 days Prior to departure
59 days prior to departure date Charges as applicable to be paid at the time of booking. 100%  

Note: If there is any Land Arrangements purchased in conjunction with Cruise Vacation, please refer the Table 1 for Land Arrangements payments

Notes for both the above mentioned tables : -

  1. Service Tax of 9% on total package cost inclusive of Swachh Bharat Cess & Krishi Kalyan Cess applicable as on date, for the Tour cost of the Package, service tax rate are subject to change

  2. The GST (Goods and Services Tax) is under consideration by the Government of India and as and when the same is enacted the same shall be applicable to you without any intimation.

  3. The prices quoted are subject to availability at the time of booking and also subject to change.

  4. In cases where the tour price, as mentioned in the Price Grid, quoted to you comprises of both foreign currency (i.e. Euro, Sterling Pounds, US Dollar etc) and INR component, then payment made by you in INR for the foreign currency component of the Price Grid shall be subject to the rate of exchange ("ROE") prevailing at the date/time of making such payments. Therefore, please be informed that the total price quote stated at the date of booking may vary due to market led currency fluctuations applicable on the date of payment (as per the Payment Schedule). Such fluctuations are not within the control of the Company. The Company shall not be held responsible for any variance in the price quoted at the time of booking and the total amount required to be paid as per the payment schedule.

  5. Any additional taxes shall be applicable in addition to the aforesaid payments.

  6. At the time of booking, you need to pay the full amount for your air ticket (inclusive of taxes), visa and insurance. On receipt of the payments into our account, we will start the process of ticket issuance, visa facilitation and insurance and simultaneously book your land arrangements. Please note that air ticket prices are dynamic and are subject to change unless ticketed. Air tickets once issued are governed by amendment and cancellation policy of the respective airlines which may range from Rs.5,000/- [Please check if this starts from Rs5000/-]and may go up to 100% of the total fare payable. Please visit the Website of the concerned airlines for further details.

  7. In case your visa is rejected or you decide not to proceed with your booking, the visa fees and any supplementary charges like courier fees, Visa facilitating charges, SMS charges, any urgent fees charged by the Consulate along with our administrative charges are 100% non-refundable.

  8. Tours involving Cruises, Coach Tours, and Train Tours, Holiday Homes and / or any other third party product will also involve the payment of the advance required by the third party supplier. This additional advance will be confirmed and collected at the time of booking.

  9. Packages booked during trade fairs, events or festivals may call for extra charges and immediate cancellation charges which will be informed before proceeding with the booking.

  10. Conditional OR Promotional prices periodically launched may call for full payments with change in Cancellation policy.
Step 14

Please note that in case of special offers, promotions or schemes additional terms and conditions of these offers, promotions or schemes will be applicable in addition to these Terms and Conditions. You will have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and / or do not comply with all the Terms and Conditions of the offer, promotion or scheme you shall not be entitled to receive the benefit under such offer, promotion or scheme under any circumstances and these terms and conditions shall supersede any offer, promotion or scheme terms.

Step 15

You will pay the total tour amount in Indian Rupees to Cox & Kings Limited in favour of Cox & Kings Limited along with duly completed and signed LRS form and other documents given under DOCUMENTATION section towards release of foreign exchange towards the cost of tour.
 
Please see the DOCUMENTATION section for documents which have to be provided under the KYC norms published by the Reserve Bank of India.

Step 16

You can buy foreign exchange required for your personal expenses while on tour under LRS entitlement. We recommend that you purchase your personal foreign exchange requirements from our Foreign Exchange Division. It is advisable to carry your personal foreign exchange partly in foreign currencies and partly in Pre-paid Cards/Travellers' Cheques.

Step 17

It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.

If you wish to change the date of your return journey after departure from India, you will have to pay a "Change in Reservation Fee" if any, directly to the airline, and it will be subject to the availability of seats in the same booking class. Change in reservation fee per person, per sector, per change is dynamic and will be changed as per instructions/discretions of the airlines and we will not be responsible / liable for the same. Terms and Conditions shall of the airlines apply.

Step 18

A request in writing for transfer from one tour to another _____ [Please fill in]days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer Fee of Rs.___________[Please fill in.]/- + applicable service tax as applicable per person will be applicable in addition to the costs for re-processing your visa, medical insurance and air tickets etc due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will also apply. Terms & Conditions shall apply.

Step 19

If you wish to cancel your tour, you must intimate the Company as follows provided that such intimation should be in writing duly signed by each of the Clients seeking cancellation and given on a working day within working hours:

2. By email to customerservice@coxandkings.com followed by a written communication to our Registered Office listed below OR

3. In writing on working days within working hours at the Registered Office of the Company:
Cox & Kings Ltd.,
Customer Service, Flexihol
Turner Morrison Building,
16, Bank Street, Fort, Mumbai - 400 001, India

If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, then the communication signed by such signatory / ies would be treated as a valid communication for cancellation for all such persons mentioned in the form assuming full responsibility. Similarly if your Travel Agent cancels, it will be deemed and construed that all the clients and you are in agreement with the same. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Mumbai on working days within office time at the details listed above.

In case of cancellation the following cancellation shall apply:

FOR FLEXIHOL OR LUXURY ESCAPADES PACKAGES (TABLE 1)

WHEN A
CANCELLATION IS MADE
CANCELLATION CHARGES  
  AIR TICKET, INSURANCE AND VISA LAND ARRANGEMENTS
59 days prior to departure date
  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
15% plus Service Tax of 15%
44 days prior to departure date
  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
25% plus Service Tax of 15%
29 days prior to departure date
  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
50% plus Service Tax of 15%
14 days prior to departure date
  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
100% plus Service Tax of 15%

FOR CRUISE VACATIONS (TABLE 2)

WHEN A
CANCELLATION IS MADE
CANCELLATION CHARGES  
  AIR TICKET, INSURANCE AND VISA CRUISE FARE
60 days prior to sailing date
  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
25% plus Service Tax of 15%
59 days prior to sailing date
  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
100% plus Service Tax of 15%

Note: If there is any Land Arrangements purchased in conjunction with Cruise Vacation, please refer to Cancellation Table 1 for Land Arrangements payments.

Please note:

  1. In case of third party products such as cruise holiday, bus and train tickets, 5 Star hotels, services during trade fair period, festival period, the rules relating to payment terms, cancellation and the cancellation schedule prescribed by the concerned third party service provider would be applicable and in addition the Company shall have the right to claim service and communication charges of INR 5,000/- per person.
  2. There will be a Service Tax of 15% presently applicable over and above all mentioned charges. Post deduction of cancellation charges along with service tax, your balance amount will be refunded.
  3. Service Tax is subject to change as per directions of government of India and any such change shall be made effective immediately by us with or without informing you.
  4. Booking Form signed by one or more person / communication signed by such signatories would be treated as valid communication for cancellation for all such person mentioned in the form assuming full responsibility. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Mumbai on working days within office time.
  5. It is clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc. The Company shall not be liable / responsible to pay any compensation, interest or damages to you.
  6. The company reserves the right to cancel any tour prior to departure without assigning any reason and all monies paid by you will be refunded forthwith in Indian Rupees without any interest only after deducting the actual expenses incurred by us on your booking like visa, insurance premium, ticket cancellation charges, administrative charges and other overheads expenses etc. as applicable from time to time and case to case, but no compensation and / or interest are payable.
  7. Cancellation shall take effect only from the time the written request reaches the Company at its office on working days within office time at the details listed above. In the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:
  8. (i) In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection.
  9. (ii) If you fail to pay the tour cost in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation;
  10. (iii) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the applicable cancellation charge.
  11. It is your duty to make payments on time regardless whether we have followed up for the same or not.
  12. You expressly agree to abide by the foregoing terms and conditions.
Step 20

Refunds (if any) for the amendments and / or cancellations will be paid directly to you without interest by the concerned Cox & Kings Limited Branch Office / Franchisee / Preferred Agent / Travel Agent through whom you have forwarded your payment to us after deduction of the applicable taxes. It would take at least 60 days for us to refund the money, depending upon the refund policy of Airlines / Suppliers. In case of refunds, the same will be paid in INR only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations. The decision of the Company as to the quantum of refund shall be final and binding upon you.

Step 21

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, delays, external factors etc.

As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).

  1. If you fail to join the tour at the commencement of the tour or join later or leave before culmination of the tour for any reasons whatsoever.
  2. If you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever such as late reporting, ill-health etc.
  3. If you terminate your participation in the tour due to your own fault, negligence or breach of these Terms.
Step 22

Book your Tour on our 'Travel Now Pay Later' option by paying for your holidays in convenient monthly installments. This is also subject to the lender's terms and conditions.

Step 23

We may assist you in the "SNTL" scheme which is governed by Special Terms. Please liaise with our executive to obtain these Special Terms, which are in addition to these Terms & Conditions.

Step 24

This How to Book Document is solely subject to Mumbai jurisdiction.

Step 25

If you wish to travel in advance or return at a later date after the tour ends and are travelling on an air ticket issued by Cox & Kings, then you must pay the applicable difference between the group airfare within the package holiday tour cost and the individual market airfare for the changed sector. The same will be quoted by the company to you on your request. Over and above this you are also required to pay an 'Airline Seat Rebooking and Reservation Fee' of Rs.___________[Please fill in.]/- or amount as applicable per person per sector, per change depending on the airline (subject to availability of seats and ticket validity)along with applicable Service Tax. [This needs to be discussed.]If you wish to travel in advance or return at a later date after the tour ends you will be required to bear the excess amount towards Hotel cost over and above the tour cost plus applicable Service Tax

Step 26

Based on the tour option chosen, you have to obtain your Visa before departure. Visa costs will be advised by your Sales Officer. Your Visa cost includes, documentation fees, administrative fees and may or may not include Visa fees. The Visa fee does not include any supplementary charges like courier fees, urgent fees charged by the Consulate and all other fees / prices that are explicitly mentioned as included in the Visa fees.

Please take note that if you are flying, you may transit through different countries for which there may be change in visa requirements such as multiple entry visa or a transit visa. It shall be your responsibility / liability to ensure issuance of the necessary / proper visa.

As granting or rejecting visa is the sole prerogative of the concerned sovereign governments and Cox & Kings does not guarantee the issuance of visa. Cox & Kings is merely a facilitator shall not be held responsible / liable for any delay or rejection of visa regardless of the reason for such delay or rejection of visa.

Step 27

For 'FlexiHol OR Luxury Escapades' all services will be as per those specified / confirmed and paid for as per the Invoices and Service Voucher(s).

A Service Voucher is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Service Provider as applicable on the first day of the tour. No services will be provided if the Service Voucher in original is not in your possession. It is your responsibility to check the Service Voucher(s) carefully and to let the concerned executive at Cox & Kings sales office or franchisees or Preferred Agent or your Travel Agent know immediately in the event of any error. Important / emergency contact numbers are printed on the Services Vouchers and / or the briefing sheet provided to you.

Note: Service Voucher shall be issued to you provided you adhere to the time schedule of documentation and payments in full.

Please refer to Booking Amount and Payment Head for due date for payment. Once you make the balance payment in full, you will receive the Service Voucher(s) with your air-tickets, if applicable approximately 7 days prior to your departure date provided you adhere to the time schedule of documentation.

Step 28

It is necessary for you to ensure that you have the appropriate passport, which is valid for at least six months from the date of return of your tour or as applicable. For guests travelling to Malaysia, please ensure that the minimum validity of the passport should be at least 9 months after your date of return to India. Furthermore, you will be required to take the appropriate visa for going on the tour.

We provide you visa guidance services for which we will charge you. Such charges may or may not include the actual Visa charge and costs incurred but will include our service charge. However, it excludes any supplementary charges like courier fees, urgent fees charged by the Consulate. Please note that UK and USA visa will have to be obtained by you directly; however we may assist you without any liability or accountability, in preparing and submitting the visa application based on documents provided by you. Even if your visa is rejected /or you get your visa later than the departure date, you shall be liable to pay the applicable charges. If you already possess a visa or wish to do the visa / s on your own, you would be entitled only for the refund of actual visa / s cost. The portion of charges attributable to our service charges will still have to be paid by you.

It is your responsibility to promptly furnish to us all documents required for application of your visa etc. latest 90 days before the departure date. It is your responsibility to properly fill in the visa application form. In fact, in the current scenario it would be far more prudent to furnish all documents at least four months before the departure date. Given the security concerns and the cautious approach adopted by Embassies and Consulates, visa processing can take quite long. Please note that we may receive / accept documents submitted late but we are not responsible or liable for rejection or non-receipt of visa due to inadequate or late submissions. You are required to furnish only genuine and valid documentation.

Granting / rejection of visa is the sole discretion of Embassy / Consulate. We only act as a facilitator for obtaining visa. You may be required at your cost to appear personally before the Embassy / Consulate for any interview(s) / providing biometrics. The Company shall under no circumstances be held liable / responsible for such rejection of visa and any other incidental or consequential loss, damage, cost or expense etc. Expressly on the aforesaid conditions, you have approached the Company for facilitating your visa.

We would not be liable / responsible in any manner whatsoever for any clerical error made by the concerned Embassy / Consulate regarding the name, attachment of wrong photograph, duration and type of visa (single / multiple entry) or passport number etc.

We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies/ Consulates and to our clients in various cities. We will not be liable / responsible for any loss or damage whether direct, indirect, incidental or consequential caused due to transmission delays or loss of passport or documents in the course of transmission of documents by us to the Embassy or to you or in the course of transmission of documents by the Embassy / Consulate to us. We would however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.

If you are unable to travel on the tour originally booked by you because either you could not get your visa in time or due to an error of the part of the Embassy / Consulate or an incorrect visa is issued to you, you shall have the option to postpone your tour to any other future date or transfer your tour to any other tour and in which case the amendment fee for the same shall apply in addition to cancellation charges. Terms & Conditions shall apply.

Please note that if the rejection of visa is intimated by the Embassy / Consulate within the cancellation period specified in the section titled CANCELLATION OF BOOKING BY YOU then the cancellation charges as appearing in that section would apply. Please further note that for the purpose of ascertaining the applicable cancellation rates, the cancellation would be deemed to have been made on the date we receive intimation of visa rejection from the Consulate / Embassy. Should you choose to re-apply after visa rejection, then you shall do so at your own risk and cost. If the visa is rejected a second time, the applicable cancellation rates shall be based on the date of receipt of intimation of the rejection of second visa application and so the charges will be much higher than the rates which would have applied on the first rejection. Should we not receive any intimation from the Consulate / Embassy either accepting or rejecting a visa application before the departure date of your tour, the maximum cancellation charges shall apply. It is made clear that the cancellation charges shall apply in addition to the retention of visa service charges.

 In such a situation, the Company suffers losses because, sometimes, cancellation is made at a time of holiday rush like trade fairs, special events and the suppliers such as hotels, cruises, airlines etc. have 100% cancellation charges.

Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.

Step 29

TRAWELLTAG COVER-MORE ASSISTANCE AND INSURANCE
Your Travel insurance which is underwritten by United India Insurance Co. Ltd. is an add-on benefit provided by TrawellTag Cover-More along with its assistance services and ancillary products, which is included in our tour package (excluding ad hoc group tours , third party products and individual tours ) that entitles you to travel insurance cover during the duration of the tour. An additional charge is payable in case you wish to extend the duration of your tour. The cover is provided for all the passengers only up to 70 years of age. All passengers travelling overseas and above the age of 70 years should undergo the required medical tests post which the insurance company will issue travel insurance at an extra premium paid by the passenger. We shall not be liable for any consequences arising due to a pre-existing medical condition on participation in adventure sports even if you have opted for an additional adventure sports cover. It must be noted that pre-existing diseases are not covered under this insurance policy.

Please take note that, in case of demise of the tourist (s) all the arrangements for transportation of the deceased body including procuring the death certificate, post - mortem, re-patriation of deceased body and all personal effects / property and insurance claims etc. shall be made by accompanying relative and / or accompanying known acquaintances of the deceased. Company shall not be responsible for extending any help for the same. The entire expenses shall be borne by the accompanying relative / or accompanying known acquaintances of the tourist. The Company or any tour leader shall not be responsible for the same. In case any of the immediate or distant relatives or friends wants to visit the country where the tourist has expired for taking over the deceased body, all the necessary arrangements shall be made by the said relatives/friends only at their cost.

Please note that you would have a direct contractual relation with the insurance company and we are not in any manner responsible for the decisions taken by the insurance company. You shall directly submit claims to your insurance company. The insurance company shall directly pay the settlement amounts to you and any dispute in regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the insurance company. For details on risk factors, terms and conditions, please read the policy terms and conditions carefully.

Step 30

Though you may receive a confirmed air ticket for a particular sector, due to over booking of seats the airline may offload passengers and accommodate them on a subsequent flight for which we will not be responsible / liable. You are advised to report at the airport check in counter at least 3 to 4 hours prior to the departure time. Seat allocation is a matter of airlines discretion and availability of seats which is not in the control of Cox & Kings. Hence Cox & Kings shall not be held responsible / liable if you do not get seats together or do not get your preferred seats

In case you are coming back on a later date after the tour ends, it shall be solely your responsibility / liability to re-confirm air tickets 72 hours prior to the departure.

Terms & Conditions
    1. "You" means the person/s in whose name and / or whose behalf the booking is made. Alternatively, the reference may be made in the third person as "tour participant" / "they" / "Client" / "them" / "his" / "her".
    2. "We" / "Us" / "Company" means Cox & Kings limited.
    3. "Infant" / "Child" mean respectively a person below the age of two years and a person more than the age of two and below the age of twelve years.
    4. "Terms and Conditions" means the terms and conditions contained herein below, Brochure, itinerary, promotion booklet and other documents as may be notified from time to time. "Booking Documents" shall mean Booking Form and such other documents as we may deem fit including (without limitation) THE 'TERMS & CONDITIONS', 'HOW TO BOOK' RULES AND 'PRICE GRID'
    5. "Contractor" / "Supplier" means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries shipping company, railway, ferry, cruise, coach etc. who are to provide the services to the Clients.
    6. "Price Grid" means a document which incorporates the standard tour package cost as of the date of proposal, the foreign exchange component and INR component along with tour package inclusions, exclusions, departure dates, important notes etc.
    7. "Tour cost" means the tour cost mentioned in the price grid / brochures / online and other payments such as taxes, surcharges etc payable by the Clients to the Company.
    8. "Brochure" means printed brochure, website, itinerary, leaflets, booklet, price grid.
    9. "Website" means www.coxandkings.com
    10. "Web pages" means pages on the website
    11. "Cancellation Policy" means and includes all the cancellation charges levied by the Company from time to time, third party cancellation charges etc. as more particularly described hereinbelow or any other documents.
    12. "Visa Cancellation Policy" means and includes all the cancellation policies of the concerned Consulate wherein cancellation charges are levied by consulate which also includes 100% cancellation charges of visa fees and any supplementary charges like visa facilitation charges, courier fees, SMS charges, urgent fees charged by the consulate in addition to the administrative fees charged by the Company.
    13. "Visa" means a Certificate issued or a stamp marked (on the applicant's passport) by the immigration authorities of a country to indicate that the applicant's credentials have been verified and he or she has been granted permission to enter the country for a temporary stay within a specified period.
    14. (Note: The Company does not have any role to play for issuance / rejection of Visa other than being merely a facilitator)
    15. "Jurisdiction" means the geographical area over which a court or government body has the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction to Mumbai Courts / Forums.
  1. We make all possible efforts to secure services from reputed suppliers for you so that you can travel safely and securely and you get best value for money. Our individual customized tours are known as 'FLEXIHOL OR LUXURY ESCAPADES'. We also sell travel related products designed and operated by Third Parties. All our products are sold subject to the terms and conditionsset out in the Booking Documents and the contract between the Client and us shall be governed by the same. In the event of the Client booking through us any third party tours or travel products or services, the terms and conditions specified by such Third Party / Tour Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall be applicable, in addition to our Terms and Conditions. In order to avoid any misunderstanding, kindly read the Tour Brochure, the Price Grid, the Booking Form and the Terms and Conditions carefully.

  2. We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors.

    Furthermore, brochures may be printed several months in advance and the descriptions of the services mentioned in the Brochure are as normally available and as accurate as possible and content may not always be fully updated. We therefore ask you to confirm the current information by contacting us. Circumstances beyond our control like major road works, traffic congestions, weather conditions, fairs, festivals, sport events, political / religious gatherings, strikes, change of management / closure of hotels / restaurants, over booking of hotels / flights, cancellation / re-routing of flights or railways, closure of / restricted entry at a place of sight seeing may result in changes in the services / itineraries. Therefore, we reserve our absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour arrangements and sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in advance we may notify you. There are also very big Fairs and Exhibitions and events lasting up to 2 weeks or even more, where all the hotels are fully booked several years ahead. In such cases, the applicable cancellation charges levied by third party suppliers such as hotels, cruises, airlines are 100%, which are payable by you. Every effort is made to avoid such dates, but in the few instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would be advised at the time of booking). We request your co-operation where such changes are made. No complaints or grievances in this regard would be entertained either during the tour or after the tour has concluded.

    Photos of meals / hotel rooms / transportation / sightseeing / properties published in the Brochure are only for reference and may differ from the actual meal served / sights etc. Distance, Exchange Rate, Visa regulations and temperatures etc. mentioned in the Brochure are approximate or may vary. In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we reserve the right to charge extra for the same anytime.

    We do not take any responsibility / liability of third party products displayed on our Website and cannot give any assurance or warranty regarding contents, quality or safety of the product in any way, nor would we be liable / responsible in any manner whatsoever for any deficiency, loss, damage or injury sustained by you as a result of availing such products and services.

     

    Booking Period Airfare, Visa Fees and Insurance Charges Land Arrangement Advance Payment Land Arrangement Balance Payment
    90 days prior to departure date Charges as applicable to be paid at the time of booking. 10% 20 days Prior to departure
    60 days prior to departure date Charges as applicable to be paid at the time of booking. 25% 20 days Prior to departure
    45 days prior to departure date Charges as applicable to be paid at the time of booking. 50% 20 days Prior to departure
    30 days prior to departure date Charges as applicable to be paid at the time of booking. 75% 20 days Prior to departure
    15 days prior to departure date Charges as applicable to be paid at the time of booking. 100% -

     

  3. Booking Period Airfare, Visa Fees and Insurance Charges Cruise Advance Payment Cruise Balance Payment
    75 days prior to departure date Charges as applicable to be paid at the time of booking. Rs. 20,000/- per person 20 days Prior to departure
    60 days prior to departure date Charges as applicable to be paid at the time of booking. 50% 60 days Prior to departure
    59 days prior to departure date Charges as applicable to be paid at the time of booking. 100% -

    Note: If there is any Land Arrangements purchased in conjunction with Cruise Vacation, please refer the Table 1 for Land Arrangements payments.

    Notes for both the above mentioned tables:

    1. Service Tax of 5% on total package cost inclusive of Swachh Bharat Cess & Krishi Kalyan Cess applicable as on date, for the Tour cost of the Package, service tax rate are subject to change
    2. The GST (Goods and Services Tax) is under consideration by the Government of India and as and when the same is enacted the same shall be applicable to you without any intimation.
    3. The prices quoted are subject to availability at the time of booking and also subject to change.
    4. In cases where the tour price, as mentioned in the Price Grid, quoted to you comprises of both foreign currency (i.e. Euro, Sterling Pounds, US Dollar etc) and INR component, then payment made by you in INR for the foreign currency component of the Price Grid shall be subject to the rate of exchange ("ROE") prevailing at the date/time of making such payments. Therefore, please be informed that the total price quote stated at the date of booking may vary due to market led currency fluctuations applicable on the date of payment (as per the Payment Schedule). Such fluctuations are not within the control of the Company. The Company shall not be held responsible for any variance in the price quoted at the time of booking and the total amount required to be paid as per the payment schedule
  4. In the event you are booking through us a tour / travel service of any third party operators like Insight Vacations, Trafalgar, Cosmos, Star Cruise etc., the terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc, shall be applicable to you in addition to our Terms and Conditions.

  5. Please refer to the relevant section in the Price Grid for the tour cost. It is your responsibility to go through the contents of Price Grid carefully and understand the inclusions and exclusions of the tour cost. For FlexiHol Or Luxury Escapades, all services will be provided to you as per those specified / confirmed and paid for as per the Invoices and Service Vouchers. If you avail any service such as porterage, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, mineral water, paid toilets etc. or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be cleared by you.

  6. You can purchase our services from our sales outlets, agents or franchises. In the alternative, you can register and book your tour / services online through our Website. During the course of online booking on our Website, you will have the opportunity to go through our Booking Documents and privacy policy, which are displayed on our Website and which you will need to confirm and accept in the course of booking online. Hence, you will have to peruse the Booking Documents online and "Accept" the terms and conditions set out in the Booking Documents, post which we shall send you confirmation e-mail towards your acceptance of the Booking Documents forming a valid and legally binding contract between you and us upon simultaneous receipt of the booking amount. We shall share with you the hard copies of the Booking Documents which you have accepted online over email. Please note that the Booking Documents need not be signed physically, your online Acceptance of the terms and conditions of the Booking Documents will constitute an enforceable and legally binding contract. Our Website provides the facility of making online booking of tours and services. However, we cannot give any guarantee or warranty with respect to the Website booking engine which could malfunction due to well-known reasons including but not limited to software or network errors. We have incorporated all modern protection technologies to ensure that information concerning you or your payments made are kept secure and confidential on our Website. However, please note that in case of online payment you will be re-directed from our Website to the concerned bank's webpage and the payment gateway where your credit card / debit card / net banking details (such as credit/debit cards numbers, CVV number etc) will be stored by the respective bank and the payment gateway for which we shall not be responsible / liable..

    It is made clear that the online booking shall be effective once you make payment towards the booking amount and confirm the Terms and Conditions. We would also require a copy of the first two pages and last two pages of your passport which show the date of your passport, place and date of issue and expiry, amongst other documentation. Please see under the 'Documentation' section for the list.

    The Company reserves the right to decline to register any person / s for any tour or to cancel their registration without assigning any reason and without any compensation whatsoever.

  7. We shall in no circumstances whatsoever be liable / responsible to you or any person travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking etc. In these circumstances, we will not be liable / responsible for the injury, loss , cost or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline.

  8. Airlines have restrictions on the kind of baggage, number and weight of baggage that you can carry and you will need to carefully read and understand the rules and regulations of the airline, in this regard. Hence you must refer to the concerned airline's luggage rules and regulations. It is suggested that you carry one trolley bag and one hand bag for better mobility. Typically, weight restrictions on baggage for Economy Class is 20 Kg, for Business Class 30 kg and for First Class is 40 kg and 1 hand bag (cabin luggage) having dimensions of 115 linear cms. and not exceeding 7 kg per person except for flights to USA and Canada, where the passengers are permitted to carry 2 pieces of checked-in baggage and 1 hand bag. In the case of low cost carriers that are used by the Company during the tour, the permitted baggage allowance may be lower than what is mentioned above.

    Baggage is not included for internal flights in USA. One needs to pay for every piece of baggage checked in. The charges vary from USD 25 to USD 35 per bag. Please check with your sales staff for correct details.

    Please note that every airline has a different set of rules and regulations regarding the weight restrictions and furthermore, airlines keep changing the rules quite frequently. Hence, you are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked.

    We are not liable / responsible in any manner if you are unable to carry any baggage or if you have to pay any extra charges due to restrictions imposed by the airline. You shall be liable / responsible to pay all such charges directly to the airline. Also, we are not liable / responsible for any loss or damage to baggage while it is in the custody of the airline.

    Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit / debit cards, ornaments, traveler's cheques, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach or any other mode of transportation, at the place of amusement / sightseeing and / or at the railway station. Similarly the aforesaid items should not be kept in the checked-in baggage. If you misplace or lose any moveable property we will not be in any way responsible and / or liable. We may not be in a position to assist and / or lodge a complaint with the authorities.

  9. It is advisable that the tour participants carry their valuables on their person at all times. If Safe Deposit Lockers are available, the tour participants should avail the facility at their own risks and liability. This facility may be additionally charged by the hotel, which will have to be directly paid by the Client to the hotel. If the Safe Deposit facility is not available, the tour participants must take all necessary precautions in protecting their valuables as the Company / Service Providers / Company's representatives shall not be liable / responsible for any loss of valuables or for making good such loss.

  10. The Company is not liable / responsible for any additional expenses or loss that may arise from government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work, meteorological conditions, security risks, or any other causes that are beyond the Company's control but which may affect concerned airline's ability to operate flights on schedule. The Company will not reimburse any additional expenses incurred by you as a result of such events or delays. The Company will not refund any unused portion of air tickets purchased in the event of such delays or due to any reasons beyond its direct control.

  11. Please note that porterage is not included in the tour price. It is often difficult to get porters to assist as hotels may or may not provide this service and it is therefore advisable to use bags with wheels. Coaches have limited space for luggage and hence we permit only one suitcase and one handbag per person in the coach. The suitcase should be of a size of 158 cms. (width + length + height) preferably with wheels for sake of convenience.

  12. For booking tours / buying foreign exchange for International Travel (other than travel to Nepal and Bhutan), following documentation is required:

    • Physically signed booking form by the traveller. (not required in case of online booking)
    • Physically signed terms and conditions form by the traveller. (not required in case of online booking)
    • Physically signed LRS cum Form A2 by the traveller [Only for international travel]
    • Signed photocopy of the first 2 pages and last 2 pages of your passport.
    • Valid Visa issued by the country of visit.
    • Air tickets.
    • Cheque / Demand draft has to be in the name of "Cox & Kings Ltd."

    PAN:

    • For tour booking, copy of PAN card self attested is mandatorily required for any tour where in total tour cost per booking / booking ID exceeds Rs.2 Lacs.
    • For purchase of foreign exchange, copy of PAN card is mandatorily required for purchase of foreign exchange over Rs.50,000/-.
    • In case of minor where PAN Card is not available, the PAN Card details of parent / guardian are required.
    • You will have to provide a declaration in Form 60 in case you do not have PAN Card.
    • Copy of PAN Card / Form 60 is mandatorily required with self attested declaration, if payment of Rs.50,000/- or more is made in cash per booking / booking ID irrespective of the value of tour cost.

    ADDRESS PROOF:
    Please note the following requirements for address proof:
     

    FEATURES DOCUMENTS
    TRANSACTIONS WITH INDIVIDUALS 
    (Address proof)

    (i) Passport, (ii) PAN Card, (iii) Voter's Identity Card, (iv) Driving License, (v) Job Card issued by NREGA (vi) Aadhar Card.
    In case of LOW risk customers, "simplified measures" can be applied which shall be deemed to be "officially valid documents".
    Identity card with applicant's photograph issued by central/state government departments, statutory / regulatory authorities, public sector undertakings, scheduled commercial banks and public financial institutions.
    Letter issued by a gazette officer with a duly attested photograph of the person.

    Where "simplified measures" are applied for verifying for the limited purpose of proof of address, the following additional documents are deemed to be Officially Valid Documents (OVD):

    vii) Utility bill which is not more than two months old of any service providers (electricity, telephone, post paid mobile phone, piped gas, water bill);
    viii) Property or municipal tax receipt;
    ix) Bank account or Post office savings bank account statement;
    x) Pension or family pension payment orders, only if they contain address;
    xi) Letter of allotment of accommodation.

    If the proof of address you are providing is in the name of some other member of your family with whom you are living and are closely related, then you would need to provide us such proof of address as mentioned above along with a declaration from the person named in such proof of address stating that you are a relative and are staying with him / her.

    If the document of identity produced has an address which is the same as that declared by the prospective Client, the said document may be accepted as valid proof of both identity and address. If different or if a valid photo ID does not have address, then a separate address proof should be submitted.

  13. You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively 'baggage') at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise.

    If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be liable / responsible.

    In view of what is stated above, please carefully note that:

    1. We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise;
    2. We shall not be responsible / liable for any cancellation, curtailment or extension of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you;
    3. Some coverage in respect of baggage loss or damage may be provided by insurance.

    It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airlines responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws.

    If your baggage is lost or misplaced at any time during the course of your tour, it is your liability / responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc.

  14. Tipping is customary (unless otherwise stated in the Brochure; price grid) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc). Unless otherwise communicated, the tip amount is 2 Euro per person per day in Europe for the coach driver, 2 Euro per person per city per guide in Europe and 2 Euro per suitcase per day for a porter in Europe. Everywhere else it is 2 to 4 USD instead of 2 Euros. Please check the Price Grid to ascertain whether such tips are included within the tour costs or are required to be paid by you separately. Your Sales advisor will guide you in this regard.

  15. This is a measure to ensure your safety and time discipline. Clients will have to strictly adhere to the prescribed timetable for the day. Please adhere to time discipline so that scheduled sightseeing is not missed due to your actions. In case any sightseeing or services are missed due to your default the same will be non-refundable. Tour participants are requested to strictly follow the time schedule given at all times including the departure time from the hotel, sightseeing places, etc.

  16. Please refer to the itinerary in the brochure / Website for details of the meals which would be served to you on the tour. If availed of meal option on a FlexiHol / Luxury Escapade tour, there are pre-set menus provided at standard Indian restaurants. Unlike an airline, we CANNOT process a special meal, nor can we guarantee a special diet, nor can we guarantee the seating arrangement in a particular section of the restaurant. The same is at the sole discretion of the SERVICE PROVIDER. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. We cannot guarantee quantity of the food as may be provided by the service provider. Please note that meals do not include alcoholic and non-alcoholic drinks.

    We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. At some places a meal allowance may be paid to you at our discretion to enable you to have a meal of your own choice.

  17. We recommend that you take your Foreign Exchange partly in cash and partly in travellers cheque. You can also opt to take a foreign currency debit card which is another safe mode of carrying exchange. Travellers Cheque can be encashed overseas for foreign exchange, for a nominal fee.

    It is recommended that the client should avail the foreign exchange component of the tour cost from the Company under their LRS entitlement.

  18. The Company selects hotels for your stay at locations, which give comfort and value for money. For various reasons, such as reducing the overall travelling time on the coach for the following day, the hotels may be chosen away from the city centre. Unlike other countries, most hotels in Europe do not have air conditioners or fans. Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc. Hotels in Europe may / may not have room service facilities. Tea & Coffee making facility may or may not be available in the room.

    If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable.

    Please note that hotels in Europe, Far East, Korea and Japan can have exceptionally small rooms unlike what you may have experienced in other countries.

    Keeping in mind the individual family traveler, we take great care to select hotels which are chosen both for their location, comfort and great value. Generally hotels charge a higher rate during major events / conventions and trade fairs and where space availability is difficult, there is a possibility of your hotel being located further away.

    The hotels in the city have mostly twin bedded rooms whereas Holiday Resort accommodation tends to have holiday homes, villas with double bedroom configuration.  In certain cities single rooms are much smaller than the twin room.

    The table below gives you the standard check-in / check-out timings in respective countries alongwith the maximum number of occupants in a room. However certain theme based hotels may have different timings and certain rooms may have specific occupancy numbers.

    Destinations Check In Time Check Out Time Maximum Occupants in a Room
    Europe 1400hrs 1200hrs 3 Persons
    America 1500hrs 1200hrs 4 Persons
    Asia 1400hrs 1200hrs 4 Persons
    Arabia 1400hrs 1200hrs 4 Persons
    Australasia 1400hrs 1100hrs 4 Persons
    Africa 1400hrs 1100hrs 4 Persons
    Islands of Indian Ocean 1400hrs 1200hrs 4 Persons

    Please note:

    • Early check-in and late check-out is subject to availability if requested but cannot be guaranteed unless pre-paid and confirmed in advance.
    • Connecting OR adjoining rooms requested cannot be guaranteed.
    • Triple Rooms are usually no larger than twin rooms in size; a third bed is often a rollaway bed in a twin room.
    • Generally hotels require your Credit / Debit Card / Cash Guarantee for incidental charges, which are adjusted at the time of check-out.
    • Certain cities in Europe have introduced a City Tax of EUR 2 to 3 per person per night which is payable by the consumer at the time of check-out.
    • Few hotels do offer free WIFI facility whereas certain hotels charge a nominal fee. We recommend you study the hotel policy at the time of check-in.
    • Any damage caused to the hotel property by you will have to be paid by you directly to the hotel and we would not be responsible and / or liable for the same.
  19. Transfers are provided depending on the tour booked and this will be clearly mentioned in your Itinerary.

    • This service is based on air conditioned (SIC) Seat in Coach / Van / Hotel Shuttle. The size of the coach may vary depending upon the number of tourists travelling.
    • SIC transfer is economical, offers great value for money and ideal for budget travelers. Based on a shared vehicle transfer, you share your coach / van seat with other tourists.
    • SIC Transfers / tour operates at a pre-decided time and designated point.
    • The SIC tour may operate from hotel or from a city centre location; cost of transportation to the city centre location is not included. In some destinations the pickup and drop off service from the hotel may cause a time delay and service is slower than private services.
    • SIC Sightseeing tours are conducted by English speaking guides.
  20. This service offers you to have your own privacy and convenience to travel at a pre-decided time. Depending upon your budget, we may offer an air-conditioned vehicle. The class of the vehicle offered may vary depending on your needs and budget.

    • In certain destinations, the driver acts like guide whereas in other destinations, we have a separate licensed English speaking guide for sightseeing services.
    • It cannot be assumed that the vehicle is at disposal throughout the day and may only cover transfers.
  21. For all transfers and tours please wait at the Bell Captain or Concierge Counter at least 10 minutes before the scheduled pick-up time. DO NOT WAIT IN YOUR ROOM OR IN HOTEL'S COFFEE SHOPS. Please be punctual as most of the hotels do not allow waiting in the driveway area for security reasons.

  22. It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances unless a supplement cost is paid and subject to availability. In case the Client decides to make any change in the rooming while on the tour then they shall be bound to pay additional amount charged to them by the concerned Hotel directly to the Hotel.

  23. These conditions are applicable to every Client of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking through us a Tour or Tour Arrangement of any other Tour Operators like Hotels, Airlines, Cruise etc., the 'Terms and Conditions' specified by such Tour Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall be applicable, in addition to our 'Terms and Conditions' while determining the contractual relation between the Client, the Tour Operator and us.

  24. We are travel and tour organisers only. We do not control or operate any airline, nor do we own or control any shipping company, coach or coach company, hotel, transport, restaurant, railways, cruise or any other facility or service mentioned in this Brochure. Though we take care in selecting all the ingredients in your tour, we can only select and inspect them. As we have no control in running them, we cannot be held responsible / liable for any deficiency in service, delays, improper services provided by any agency, airline, transport, hotel, cruise or any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners / coach operators / tour operators who are the Company's independent contractors.

    We are also not responsible / liable for the delay or deficiency in services provided by agency, airline, transport, hotel, cruise or any provider of services, and / or any act or actions of co-travellers, co-passengers which may result in injury, damage to the life / limb or property of the Clients or interfere with enjoying or availing the services to be provided on the tour.

  25. The Client has been supplied with details for the tour arrangements and the Tour Brochure / Itinerary for the relevant year and season. The Client shall read the same as well as the Booking Form, Terms & Conditions, How to Book, Tour Brochure / Itinerary, Payment receipt carefully before filling and signing the same, which shall be binding on the parties and shall constitute a contract between the parties, on the Client signing the Booking Form and making payment towards the prescribed non- amount. In case of one or more but not all Clients signing the 'Booking Form', it shall be deemed and construed that the others have duly authorised the concerned signing Client/s assuming full responsibility. In cases where the Travel Agent through whom the Clients have booked the tour signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that the Clients have duly authorized the said Travel Agent to sign on their behalf assuming full responsibility. The signing of the Booking Form by the Client or by their Travel Agent shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s.

    The Company reserves the right to decline to register any person/s as Client/s for any Tour or to cancel their registration without assigning any reason.

  26. In case of offline booking, there is no contract between the Company and the Client until the Booking Documents are signed and received by the Company. In case of online booking, the contract between the Company and the tour participants is effectuated upon you accepting the Terms and Conditions of the Booking Documents and payment of the booking amount. Irrespective of your booking made offline and / or online, the Company will not be under any legal obligation to start your tour booking process unless and until you have made payment towards booking amount as per the payment table set out in "How To Book" and the Company has received the same. . The full payment must be received in accordance with the procedure laid down in the Brochure under the heading "HOW TO BOOK". If not paid in that time, the Company reserves the right to cancel the booking with the consequent loss of advance and apply the scale of cancellation charges as mentioned in the "HOW TO BOOK" section.

    The Company has the right at any time and for any reason:

    • To terminate the Contract after acceptance of advance but prior to the commencement of the Tour without assigning any reason whatsoever. In the event the Company terminates the Contract, the Company may refund the amount of advance to the Client without payment of any interest after deducting actual expenses incurred on the booking like visa charges, travel insurance, retention charges of overseas suppliers, ticket voiding charge etc.
    • To amend, alter, vary or withdraw any tour, tour excursion or facility it has advertised or published or to substitute an independent contractor of similar class, if it is deemed advisable or necessary. In either case, the Company shall not be liable / responsible for any demand, additional expense or consequential loss suffered by the Client or for any compensation claim.
  27. It shall be solely your responsibility / liability to hold valid and genuine travel documents and statutory clearance such as passports, visa, confirmed air-tickets, insurance and medical insurance certificates and other statutory certificates including immigration clearance etc. If you cancel the tour due to non-availability of the passport etc, you will be liable / responsible to pay cancellation charges. Your passport should be valid for six months from the date of return of the tour and you must have current visa and travel insurance to cover your entire stay. Any overstay OR wrong information supplied by you may lead to deportation from the foreign country you are visiting for which we are not liable.

    Below are some of the specific restrictions for travel to Countries:

    Destinations Specific Restrictions
    Europe It is imperative that the Schengen Visa is obtained from the point of entry into Europe or from the place which has the longest duration of stay.
    America and Africa To travel to South America and Africa, you must have a Yellow Fever Vaccination with a valid certificate.
    Asia To travel to Thailand, you need to have a minimum of THB 40,000 per family OR THB 20,000 if you are travelling solo.
    To travel out of Indonesia, you need to pay IDR 2,50,000/- per person as departure tax.
    Arabia To travel to Dubai, it is compulsory to have a valid travel Insurance.
    Australasia To travel to Australia and New Zealand, you need to be aware of the Quarantine Laws. Visitors are required to fill in the information truthfully before arrival and declare what food and any products made of wood and other natural materials they have processed. If the visitor fails to do so, he / she will get a quarantine fine, and if not, the visitor may face criminal convictions.

    It is your responsibility / liability to furnish all documents required by the Company for application of visa etc. We are mere facilitators for providing visa guidance services. In the event the application for the visa made by you or the Company on your behalf is rejected or delayed by the concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. Such charges may or may not include the actual visa charge and costs incurred but will include our service charge. However, it excludes any supplementary charges like courier fees, urgent fees charged by the Consulate. All costs, charges in respect of the said application for the visa shall be borne by you and the non-refundable advance paid by you shall be forfeited and no claim whatsoever shall be made for the same. UK and USA visa will have to be obtained by you directly; however the Company can only facilitate and assist in submitting the visa application based on documents provided by you. Certain Consulates / Embassies may call for personal interviews and / or biometrics.

    As granting or rejecting visa and immigration clearance is the sole prerogative of the concerned sovereign governments and the Company is merely a facilitator. The Company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act / omission or for any loss, expense, damage or cost resulting there from. The position in respect of cancellation of the tour by you due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through the Company. Even if the visa is rejected, the stipulated fees of the Company shall be payable by you. There will be no refund, if you, or any member of your party, is unable to travel due to the said reasons. In fact, many a time, due to such cancellations, the Company suffers losses because, sometimes, the cancellation is made at a time of tour rush and the third party suppliers such as hotels, airlines and cruises levy 100% cancellation charges. In such cases, cancellation charges as applicable by the Company will apply and the decision of the Company will be final and binding upon you. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.

    The Company would not be responsible / liable in any manner whatsoever for any clerical error made by the concerned Embassy / Consulate regarding name, attachment of wrong photograph, duration and type of visa (single / multiple entry) or passport number.

    We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies / Consulates and to our Client in various cities. We would not be responsible / liable for any loss or damage whether direct, incidental or consequential caused due to transmission delays or loss of passport whether in transit or otherwise. The documents forwarded by you for visa purpose are sent by us to the concerned Embassy / Consulate through third parties and hence we would not be liable / responsible for loss of your documents. We would however, make best attempts to trace your documents or assist you in obtaining new passport / alternative / certified copies of the lost documents.

    In the event that you are unable to travel on the tour date originally booked by you, due to rejection of visa by the concerned Embassy, you shall have the option to postpone your tour to any other future date or choose any other tour destination subject to cancellation charges of the previous tour. However, if you book and pay within the cancellation period and are unable to travel due to any reason whatsoever including non-availability of visa or any travel documents, the Cancellation Policy shall apply.

  28. Please note that your health is entirely your risk and responsibility. Our tours are suitable for persons of reasonable fitness. They may not suit persons who are medically infirm or who have special needs or requirements whether due to age, medical conditions or otherwise.

    It shall be your duty to inform us in writing in case you have any medical condition that may affect your ability to fully enjoy our tour arrangements or where the interests of other tour participants may be adversely affected by such condition. Under such conditions we may decline to accept you or continue you on that tour.

    We reserve the right (without obligation) to ask you to undergo medical tests and to provide written certification of your medical fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or to continue you on the tour.

    However, it is not our obligation to check your medical condition and if you suffer any injury or aggravation on the tour or if you are unable to enjoy / complete the whole or any part of the tour due to your medical conditions, we shall not be responsible / liable to compensate you nor to refund any amount to you nor to pay your medical expenses.

    If any adventure sports are included in the tour package, you shall avail of the same at your own risk having regard to your medical condition. We shall not be liable for any death, injury or other loss due to your participation in such adventure sports and any release form that you may be required to sign for such person / service provider / club / association / organization / hobbyist / institution will be binding.

    In this regard, please note that service providers such as airlines may decline to accept you on medical grounds. Please carefully read and understand the rules and regulations of the service providers, because we shall not be responsible / liable for the consequences that you may suffer.

    To some extent, your losses on account of trip cancellation attributable to hospitalization as also your expenses of hospitalization due to accident may be covered by insurance.

  29. Your Travel insurance which is underwritten by United India Insurance Co. Ltd. is an add-on benefit provided by TrawellTag Cover-More along with its assistance services and ancillary products, which is included in our tour package (excluding ad hoc group tours , third party products and individual tours) that entitles you to travel insurance cover during the duration of the tour. An additional charge is payable in case you wish to extend the duration of your tour. The cover is provided for all the passengers only up to 70 years of age. All passengers travelling overseas and above the age of 70 years should undergo the required medical tests post which the insurance company will issue travel insurance at an extra premium paid by the passenger. We shall not be liable for any consequences arising due to a pre-existing medical condition or participation in adventure sports even if you have opted for an additional adventure sports cover. It must be noted that pre-existing diseases are not covered under this insurance policy.

    Please take note that , in case of demise of the tourist (s) all the arrangements for transportation of the deceased body including procuring the death certificate, post mortem, re - patriation of deceased body and all personal effects / property and insurance claims etc. shall be made by accompanying relative and / or accompanying known acquaintances of the deceased. Company shall not be responsible for extending any help for the same. The entire expenses shall be borne by the accompanying relative / or accompanying known acquaintances of the tourist. The Company shall not be responsible for the same. In case any of immediate or distant relatives or friends wants to visit the country where the tourist has expired for taking over of the deceased body, all the necessary arrangements shall be made by the said relative/friends only at their cost.

    Please note that you would have a direct contractual relation with the insurance company and we are not in any manner responsible for the decisions taken by the insurance company. You shall directly submit claims to your insurance company. The insurance company shall directly pay the settlement amounts to you and any dispute in regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the insurance company. For details on risk factors, terms and conditions, please read the policy terms and conditions carefully.

  30. Please go through the terms and conditions carefully to understand your rights, responsibilities, risks and the extent of our liabilities.

    As earlier stated, being tour organizers, we will not be liable / responsible to you for any loss, injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expenses etc incurred by you or for any direct, indirect, consequential loss and / or damage of any kind suffered by you howsoever caused arising out of any act, omission, default of any contractor / supplier or of any servant or agent employed by the contractor / supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service etc. comprising the tour package. In view of this, please note that we shall have no liability in the following circumstances (amongst others):

    • Failure on the part of airline to accommodate passengers (despite having confirmed tickets) or cancellation, change of route, delay of flights etc.
    • If in the event that you are booked on a particular airline and the said flight is over booked / cancelled for whatever reason and you are not allowed / able to board the flight, you shall not hold the Company responsible / liable for the same and no claim whatsoever can be made by you against the Company for refund or compensation.
    • Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special bogie or other services due to sickness, weather conditions, war or any other cause whatsoever.
    • Overbooking of seats / rooms by the airline / hotel.
    • Loss of / delay of baggage by airline / coach / cruise / train / hotel.
    • Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any kind of theft howsoever caused;
    • Any act, omission, default of any independent contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, meals, carriage facility or service for you or for any person travelling with you howsoever caused.
    • The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including wilful negligence on the part of any person..
    • Rudeness or unprofessional behaviour of co-passenger/ staff of airline / hotel etc., quality / quantity of meals, facilities given etc.
    • Any kind of service denial or deficiency by any contractor / supplier.

    FURTHER, PLEASE NOTE THAT IN ANY CASE, OUR LIABILITY ARISING FROM THIS CONTRACT SHALL NOT EXCEED THE TOTAL AMOUNT PAID FOR THE TOUR HOLIDAY. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABILITY IN RESPECT OF ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSSES / DAMAGES / COMPENSATION WHATSOEVER.

    As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall not be liable / responsible for the same in any manner.

    We shall not be responsible and / or liable for any damages caused to you due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).

    Any overstay expenses due to delay or changes in bus / flights / ships / trains / hotels or cancellation of special bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew etc. or any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same.

    We are not liable / responsible for any acts, omissions or defaults of other tour participants which may result in injury, damage to your life / limb or property or interfere with enjoying any services to be provided on the tour.

    The immunities provided under this contract to the Company shall be available to the Company's managers, including employees, servants and agents but not to the contractors / suppliers selected by the Company.

    Please note that we will be entitled to retain custody of your documents or properties entrusted to us till we receive payment of all amounts that are due to us in relation to your booking / travel.

    In the event of the Company exercising its rights to amend or alter any Tour or tour advertised in their Brochure / Itinerary after such Tour or Tour has been booked, you shall have the right

    • to continue with the Tour or Tour as amended or altered.
    • or to accept any alternative Tour or Tour, which the Company may offer.

    In either of these above cases you shall not be entitled to or the Company shall not be liable/ responsible to you for any damage, additional expenses, consequential loss etc suffered by you or to pay any amount as refund.

    In the event that the Company is unable to conduct a particular Tour, the Company may at its own discretion, refund the amount of the cost of the said Tour to you (after deducting the applicable taxes and the actual expenses incurred by us on the booking like visa, insurance charges, ticket voiding charges, and other overheads as applicable etc on a case to case basis) without any interest on the same. You will not be entitled to make any grievance thereafter in respect of the same. Refund, if any would be paid to you as per the prevalent rate of exchange in INR as per the RBI regulations at the time of making the refund.

  31. You will have to strictly follow the tour program and comply with the Terms and Conditions of the various contractors / service providers such as hotels, airlines, cruises etc.

    You are responsible / liable to register with our representative of the Company at the appointed date, place and time for departure and you would be treated as a no-show if you fail to do so and the consequences shall be yours entirely.

    You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not punctual, you could miss your flight, your transport / sightseeing / meals etc. We will not be responsible / liable in any way in such situations.

    You shall not behave in a manner which may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants, service providers or any other persons. If you misbehave or disturb the decorum of the tour, we may have to terminate your tour. In such an event, no refund or compensation will be paid to you and you will have to bear and pay the expenses for your return travel at your risks and consequences. You shall not carry any item or object, the possession of which is forbidden by any law, rules or regulations. Nor shall you violate any other law, rules or regulations of the country in which you are travelling. Should any tour participant misbehave or violate any laws, rules or regulations, we shall have the right to discontinue his / her participation and exclude him / her from the tour at his / her risk, cost and expense. Should we suffer any damage or liability on account of a tour participant's misbehaviour and / or for losses caused to property of third party service providers, we shall be free to separately charge and recover our losses and expenses from him / her.

    For any visit which has religious significance (example: cathedrals / temples / mosques etc) you will need to follow the rules and regulations set by them. Examples could be:

    1. Clothes not meeting with the required standards. Wherever required, you should cover your head with scarf; sleeveless clothes / shorts should not be worn. You must respect the place of worship.
    2. Photography which may be forbidden.
    3. Prohibition on eating or consumption of beverages.
    4. Maintaining silence during religious ceremony etc.
    5. Obscene CDs, DVDs, books or such other media that may not be permitted in keeping with the spirit of the place;
  32. The Company reserves the right to impose surcharges on any tour(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable tour(s).

    Tours are priced and advertised exclusive of applicable taxes and such taxes will be advised to you at the time of booking and itemized on subsequent invoicing.

  33. The prices of tour / s advertised in the brochures and on the Company's Website are based on costs in effect at the time of printing the brochure or hosting on the Website. The Company reserves the right to alter prices of any tour at any time prior and /or post receipt of payment in full for such tour. All dates, itineraries and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied. Rate of Exchange will be as per the day of payment.

  34. The Company shall not be liable / responsible in any way to you for death, bodily injury, illness, damage, deficiency, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Company failure to commence, perform and/or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by act of god, war or threat of war, declared war, war riots, mechanical breakdowns, acts of the public enemy, actual or threatened terrorist activity, acts of terrorism, terrorism, hostilities civil disturbances, insurrections, industrial dispute, strikes, financial/economic slowdown and / or meltdown, accidents, explosions, implosions, fires, earthquakes, volcanic ashes, floods, transportation embargoes, epidemics, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, extreme weather or any other cause whatsoever beyond the reasonable control of the Company; or an event in which the supplier of services, even with all due care, could not foresee.

  35. If the Client has any grievance in respect of any services provided by any of the independent contractors, the Client shall immediately inform the Company and the independent contractor, so that the Company can take up the matter with the independent contractor and the Company has the chance to rectify the problems then and there, if the grievance is genuine. If you fail to do this, any right to compensation or refund which you may have, will be extinguished or reduced.

    In case of Client/s grievance concerning services of any independent contractor the same should be communicated on the emergency telephone number given to you immediately, followed by written communication mailed to the Registered office address at Cox & Kings Limited, Turner Morrison Building, 16, Bank street, Fort, Mumbai - 400 001 / Via fax no 91 22 22709161 or email us at customerservice@coxandkings.com as soon as possible and a copy thereof should be marked to the independent contractor, whereby the Company has the chance to rectify any problems, if the grievance is genuine. Failure to do so will result in the Client losing any right as to compensation or refund.

    Any complaint by the Client must be notified to the Company in writing within 28 days of the end of the tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability / responsibility whatsoever in respect thereof.

  36. We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations, such disclosure becomes necessary.

    You agree to let us photograph and / or videograph the tour and specifically you agree to let us photograph and / or videograph you in the course of the tour. You agree to let us publish such photographs / videographs through all media including print media, Websites, letters, emails etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and / or videographs and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and / or videographs taken by you during the tour, we would be free to publish such photographs and / or videographs through all media including print media, Websites, letters, emails etc.

    We recommend that you register online so that we can send you updates and information on travel destinations.

  37. No person including the Employee/s and the Agent/s of the Company other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, Term or Condition set forth in this Brochure. Any assurance given by any person shall be void and will have no consequence.

  38. As the services to be provided to the tour participants are booked several months in advance, cancellation of such services earmarked for a particular departure results in the Company losing money depending upon the time of cancellation to the supplier. Therefore any cancellation of tour / services booked by a tour participant will attract cancellation charges plus any additional taxes if any, as specified by the Company. If the Tour participant books a third party product or service, the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to the Company's Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation.
     
    If circumstances make you cancel your tour, the cancellation must be intimated to us in writing duly signed by each of the Clients seeking cancellation at the Registered Office address at Cox & Kings Limited, Turner Morrison Bldg., 16, Bank Street, Fort, Mumbai 400 001 and /or via fax no +91 22 22709161 or email us at customerservice@coxandkings.com.

    If you wish to cancel your tour, you must intimate the Company as follows provided that such intimation should be in writing duly signed by each of the Clients seeking cancellation and given on a working day within working hours:

    • By email to customerservice@coxandkings.com followed by a written communication to our Registered Office listed below OR
    • In writing on working days within working hours at the Registered Office of the Company:
      Cox & Kings Ltd.,
      Customer Service, Flexihol
      Turner Morrison Building,
      16, Bank Street, Fort, Mumbai - 400 001, India

    If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, then the communication signed by such signatory / s would be treated as a valid communication for cancellation for all such persons mentioned in the form assuming full responsibility. Similarly if your Travel Agent cancels, it will be deemed and construed that all the clients and you are in agreement with the same. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Mumbai on working days within office time at the details listed above.

    In case of cancellation the following cancellation shall apply:

    FOR FLEXIHOL OR LUXURY ESCAPADES PACKAGES (TABLE 1)

    WHEN A CANCELLATION IS MADE CANCELLATION CHARGES
      AIR TICKET, INSURANCE AND VISA LAND ARRANGEMENTS
    59 days prior to departure date
    • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
    • 100% of insurance charges
    • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
    15% plus Service Tax of 15%
    44 days prior to departure date
    • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
    • 100% of insurance charges
    • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
    25% plus Service Tax of 15%
    29 days prior to departure date
    • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
    • 100% of insurance charges
    • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
    50% plus Service Tax of 15%
    14 days prior to departure date
    • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
    • 100% of insurance charges
    • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
    100% plus Service Tax of 15%

    FOR CRUISE VACATIONS (TABLE 2)

    WHEN A CANCELLATION IS MADE CANCELLATION CHARGES
      AIR TICKET, INSURANCE AND VISA CRUISE FARE
    60 days prior to sailing date Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
    100% of insurance charges
    100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
    25% plus Service Tax of 15%
    59 days prior to sailing date[The previous one says that cancellation made prior to 60 days shall attract 25% whereas this says that in a day's time the cancellation shall attract 100%] Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
    100% of insurance charges
    100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges
    100% plus Service Tax of 15%

    Note: If there is any Land Arrangements purchased in conjunction with Cruise Vacation, please refer to Cancellation Table 1 for Land Arrangements payments.

    Please note:

    1. In case of third party products such as cruise holiday, bus and train tickets, 5 Star hotels, services during trade fair period, festival period, the rules relating to payment terms, cancellation and the cancellation schedule prescribed by the concerned third party service provider would be applicable and in addition the Company shall have the right to claim service and communication charges of INR 5,000/- per person.
    2. There will be a Service Tax of 15% presently applicable over and above all mentioned charges. Post deduction of cancellation charges along with service tax, your balance amount will be refunded.
    3. Service Tax is subject to change as per directions of government of India and any such change shall be made effective immediately by us with or without informing you.
    4. Booking Form signed by one or more person / communication signed by such signatories would be treated as valid communication for cancellation for all such person mentioned in the form assuming full responsibility. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Mumbai on working days within office time.
    5. It is clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc. The Company shall not be liable / responsible to pay any compensation, interest or damages to you.
    6. The company reserves the right to cancel any tour prior to departure without assigning any reason and all monies paid by you will be refunded forthwith in Indian Rupees without any interest only after deducting the actual expenses incurred by us on your booking like visa, insurance premium, ticket cancellation charges, administrative charges and other overheads expenses etc. as applicable from time to time and case to case, but no compensation and / or interest are payable.
    7. Cancellation shall take effect only from the time the written request reaches the Company at its office on working days within office time at the details listed above. In the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:

    8. In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection.
      If you fail to pay the tour cost in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation;
      If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the applicable cancellation charge.

    9. It is your duty to make payments on time regardless whether we have followed up for the same or not.
    10. You expressly agree to abide by the foregoing terms and conditions.
       
  39. The Company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the Cancellation Policies of suppliers like hoteliers, airlines, coach operators, etc. and the decision of the Company on the quantum of refund shall be final. Even for payments made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian Rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations without interest.

    Refunds (if any) for amendments and / or cancellations will be made directly to Clients by the Company after deducting applicable taxes. In case of refund in foreign currency component, the said refund shall be made in INR only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations. It would take at least 60 days depending upon the refund policy of suppliers to process such refunds.

    In case of the Company exercising its discretionary rights to alter, amend or cancel any Tour or tour advertised, the Client who has booked for such Tour can exercise the option:

    • To continue with the Tour as altered or amended; or
    • To accept any alternative Tour, which the Company may offer; or
    • To unconditionally accept the return of the tour cost charges (after deduction of the actual expenses incurred by us on your booking like visa, insurance premium, ticket voiding charges, POE charges and other overheads as applicable from case to case) in full and final settlement and the Company shall not be liable / responsible to pay the Client, compensation, consequential loss, damages, additional expenses or interest charges over and above as is computed by the Company as per these 'Terms & Conditions'. The Client will not be entitled to make any grievance thereafter in respect of the same.

    In case of the Client travelling on an amended Tour, the legal relation between the parties shall not change only by virtue of the amendment. The Client opting to continue with the tour arrangements as altered or amended shall pay additional charges if any levied by the Company.

  40. Please note that refunds of foreign exchange component of the tour cost will be based on our buying rate of that date. To make it clearer, every day we i.e. the Company publish on our web page (http://www.coxandkings.com/live/products/forex/index.php) and through our sales network, our buying and selling rate for foreign currency applicable for that day. When we receive Indian Rupees from you in relation to a booking, we convert them into the foreign exchange component of the tour cost at our selling rate, then applicable and credit the proceeds in our bank account. When we refund the foreign exchange component to you in Indian Rupees, we do so at our buying rate applicable on the date of refund, because the bank will convert the money at the buying rate and credit the same in Indian Rupees.

  41. It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.

    As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).

    • If you fail to join the tour at the commencement of the tour or join later or leave before culmination of the tour for any reasons whatsoever.
    • If you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever such as late reporting, ill-health etc.
    • If you terminate your participation in the tour due to your own fault, negligence or breach of these Terms.
    • In the case of multi-country package tour wherein there may be requirement for Visa of multiple jurisdictions, there will be no refund if Visa is rejected or delayed post your departure for a specific destination in your tour package and because of which you are unable to travel to that specific destination for which the Visa has been rejected or delayed
  42. If you have any tips, which you might want to share with us, do write to us at our Registered Office as listed above or email us at customerservice@coxandkings.com or fax to us at 91 22 2270 9161.

  43. Where special requests for room allocation, diet consideration, handicap assistance on tour / hotel / transportation / cruise etc. are made in writing at the time of booking, every effort will be made to try and deliver. However the Company will not be held liable / responsible for claims of damages or consequential loss if such requests are not honoured. In case of persons with special needs, it is necessary that a qualified companion accompanies such a person. Regrettably, the Company cannot endow any aid for walking, dining, getting on and off from vehicles and for other personal needs etc. to such persons.

  44. Communications transmitted to your mailing address / email address on record shall be deemed to have been communicated to you even if returned as undeliverable for any reason. All communication from you to the Company has to be in writing, not orally.

    Where you book directly with us, we will address communications to you at your mailing address and / or e-mail address given in the Booking Form. Where you have booked through Preferred Agent (PA) / Travel Agent (TA), we will address communications to your PA / TA who made the booking on your behalf and the PA / TA would be fully responsible / liable for transmitting such communication to you. All monies paid to the Travel Agent shall not constitute payment to us unless deposited by your agent with the Company. The Company shall not be responsible / liable for any non - communication, miscommunication or delayed communication.

  45. Please note that in case of special offers, promotions or schemes, additional terms and conditions of these offers, promotions or schemes will be applicable in addition to these Terms and Conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and / or do not comply with all the terms and conditions of the offer, promotion or scheme, you shall not be entitled to receive the benefit under such offer, promotion or scheme under any circumstances and these Terms and Conditions shall supersede any offer, promotion or scheme terms.

    We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published.

  46. We may assist you in obtaining bank finance to enable you to pay in easy installments. However, please note that the loan relationship is entirely between you and the bank and you will submit the finance application to the bank entirely at your own risk. If you fail to provide the required documentation to the bank; hence the loan cannot be availed of in time or if the bank in its sole discretion rejects your loan application, you shall be liable to pay the entire price to us upfront, failing which your booking shall stand cancelled and cancellation charges shall apply.

  47. We may assist you in the "SNTL" scheme which is governed by Special Terms. Please liaise with our executive to obtain these Special Terms, which are in addition to these Terms & Conditions.

  48. The Client will have to strictly follow the tour program and return to India as per the validity of the air ticket. There shall be no refund, if the Client is not present at the commencement of the tour. It should be noted that for all purposes, it shall be the responsibility / liability of the Client to reach the place of commencement of the Tour and register with the representative of the Company at the appointed place, date and time. If a Client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim whatsoever shall be entertained for refund of unutilized services. Even if a Client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as 'no show' on the tour and 100% cancellation charges will be levied.

    The Company reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company, shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company's managers, including tour managers, employees, servants and agents but not to the independent contractors selected by the Company.

    Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect.

    If no suit / action is brought against the Company within three months of the last day of the Flexihol OR Luxury Escapades Tour, the Company shall be discharged from all liabilities, responsibilities under / or arising out of this Contract and the Client shall be deemed to have relinquished / abandoned all his rights under or arising from this Contract.

    If you book with a Travel Agent and your booking with that agent includes, but is not limited to the Company's arrangements, your contract is with your Travel Agent and the Company is simply a supplier to your Travel Agent.

  49. The latest Terms, as amended, may be accessed any time on the Company's Website at http://www.coxandkings.com or will be sent to you upon your written request to the Company.

    If any provision of these Terms is found to be so broad as to be unenforceable, such provision shall be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision.

  50. In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company.

    If the dispute is not settled by mediation within 30 [thirty] days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by the Company. The arbitration proceedings will be in Mumbai. The arbitrator's decision shall be final and binding on both parties. In case of any dispute concerning the award, the courts in Mumbai alone shall have exclusive jurisdiction.

    This contract will be governed by Indian laws. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Mumbai only.

  51. As to the interpretation of the aforesaid terms and conditions, the decision of Cox & Kings shall be final and binding upon you. We reserve the right to change the Terms & Conditions any time without any prior notice and without assigning any reasons thereof.

  52. Sales Officer: _____________________________
    Sales Office: _______________________________
    Booking Date: _____________________________
    Sign:___________________________________ 

    I am fully aware of the Booking Conditions, Term & Conditions, Offers & Promotions (if applicable), Visa Cancellation Policy and other Cancellation Policies, etc. a copy of which I have furnished to the Client/s named in the Booking Form, who have read the same and have authorised and instructed me / us to accept the same, with full responsibility for and on their behalf.

    Agency Name: _________________________________
    Registration:_________________________________
    Sign & Stamp: _________________________________

  53. On behalf of all the persons named above, I / We have read the Booking Conditions, Terms and Conditions, Offers & Promotions (if applicable) , and Cancellation Policy, etc. a copy each of which has been furnished to me / us. I / We hereby expressly agree to abide by the Visa Cancellation Policy of the Company. I / We being duly authorized by the said persons do hereby agree to and accept the same, with full responsibility for self and others.

    Name: _____________________________________
    Signature:__________________________________
    Date: __________________________________

  54. SURCHARGES

    All bookings falling under 20 Dec 2017 - 10 Jan 2018 will attract Surcharges.

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