Brand Equity & Expertise:
When people are looking for travel related solutions; one of the first names that comes to mind is Cox & Kings. As our franchisee, you become an integral part of Cox & King's 248 year heritage and are in a position to command the same kind of respect in the industry.
To ensure flawless management and strong before and after sales service, your team will be put through comprehensive training provided by Cox & Kings. The training program will be constantly updated and will provide you with ongoing guidance and assistance at every stage of your progress. There will also be an online training program in place soon.
Technology and Total Support
One of the many things Cox & Kings guarantees its franchisees are unmatched technology and technical support. We, at Cox & Kings have developed comprehensive technology solutions, covering everything from an easy access virtual office system to automation support with in-house helpdesk and disaster recovery systems.
You can access your office anywhere anytime. Imagine if your child is ill and you need to stay at home or your client calls you late at night after office hours. Well, you have the Cox & Kings advantage at your fingertips with our superb online access system. You'll also be provided with a quick and easy to use online database, which can be accessed 24 hours a day, seven days a week.
Also, in case of any unfortunate instance, where you might end up losing valuable data/ transaction details, now your business can be back on its feet within a matter of minutes. All thanks to our disaster recovery system.
Easy-to-use One Window bookings
Imagine when you book a ticket you first go on to a Central Reservation System (CRS). Next, you have to log into another system for a hotel from 'X' supplier, then into another system to compare the rates with 'Y' supplier. Finally you have to physically capture all this information and print an excel sheet.
With the Cox & Kings advantage, life is a lot simpler. Now with our online access system, you can complete all your processes using just one window - just one simple booking system. Cox & Kings will also ensure that the most comprehensive IT Software is put into place so you have everything you need to manage and run your franchise.
24 hour call centre
There's also a 24 x 7 call centre to back you up in case of an emergency or urgent queries. You will receive all the advice, expertise and tools to help you succeed. And that too from a dedicated franchisee support team that is committed to help your franchise increase sales and profitability.
Customer Relationship Management
You require an invaluable business tool for winning and servicing your customer. Cox & Kings will provide it to you in the form of a sophisticated Customer Relationship Management system.
The CRM is a user-friendly database system that is designed to analyse your customer's needs and wants.
The system extracts customer data from your booking system and maintains a complete detailed history of all your customers.
It allows you to identify and match opportunities to customers most likely to respond to targeted offers.
The CRM marketing program includes all our own nationally co-ordinated direct offer mails plus a personalised cover letter written as if it comes from you and displays your shop's contact details.
The CRM program is also an invaluable business tool for winning and servicing your business. It even produces reports which aid you in identifying areas of opportunity and increasing your revenue and profi tability.
Enjoy Cox & Kings Purchasing Power
As one of the most established travel company, we have the leverage to negotiate commissions and overrides on airfares, cruises, coach tours, holiday packages as well as hotel accommodation and car rentals. Which means, with us you have access to preferential deals and a strong competitive advantage to offer them to your customers.
Online and Offline Medium will be used for the marketing of Cox & Kings Products and to create the brand awareness and reach out to the clients. National Level as well as Regional Marketing Campaigns will be adopted for creating the Cox & Kings brand awareness.
Extensive Ground Operator Network
Since Cox & Kings also has a strong network of dedicated ground operators functioning in different countries, you'll be able to offer your customers a range of options to maximize their holiday experience as per their budget and convenience. Also, you can be sure about the fact that all your customers will always be in the expert hands of the network and will enjoy a smooth and memorable holiday.
The following products (Domestic & International) will be offered